Principal Problem Analyst
Principal Problem Analyst
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10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Implement and manage ITIL processes for effective problem management ensuring the seamless operation of IT services.
- Administer and optimize network infrastructure utilizing Cisco networking skills to maintain high performance and reliability.
- Apply project management principles to oversee and execute IT projects ensuring alignment with organizational goals timelines and budgets.
- Provide advanced problem management and resolution applying comprehensive ITIL methodologies to address and solve complex issues.
- Collaborate with IT teams to troubleshoot and resolve networking issues ensuring effective integration and support across various systems.
Requirements
- National Diploma or ITIL Practitioner Level certification.
- Microsoft Certified Engineer and Cisco Certified Network Associate certifications.
- 8 years of experience in problem management including implementation of ITIL processes.
- Extensive knowledge and experience in project management and networking.
Implement and manage ITIL processes for effective problem management, ensuring the seamless operation of IT services. Administer and optimize network infrastructure, utilizing Cisco networking skills to maintain high performance and reliability. Apply project management principles to oversee and execute IT projects, ensuring alignment with organizational goals, timelines, and budgets.
Education
National Diploma or ITIL Practitioner Level certification. Microsoft Certified Engineer and Cisco Certified Network Associate certifications. 8 years of experience in problem management, including implementation of ITIL processes.
Employment Type
Full Time
