Branch Manager
Branch Manager
Posted on :
15-10-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
15-10-2024
Job Description
Management:
- Provide leadership and guidance to direct reports.
- Perform employee reviews.
- Monitor branch costs and expenditures and reconcile as required.
- Manage programs to ensure timely delivery of objectives
- Define branch goals and objectives along with methods and measurements to achieve such goals.
Specific Role Responsibilities
Human Resource Management:
- Manage motivate recruit train and develop staff according to company policies and employment laws and ensure relevant HR procedures are followed.
- Must have good understanding of all labour legislation i.e. the Labour Relations Act the Basic Condition of Employment Act and the Employment Equity Act etc.
- Must show strong ability to work with superiors piers and staff
Sales and Marketing:
- Plan forecast and report on revenue costs and business performance according to company requirements.
- Sales oriented and goal driven with a proven track record of running a profitable business.
- Plan and implement marketing sales and promotional activities.
- Manage selling and customer service activities and staff competence in the branch so as to optimize and sustain sales performance profitability and customer satisfaction.
- Manage costs and overheads and all factors affecting the profitable performance of the branch.
- Liaise with and utilize support from suppliers and other business partners as required.
- Nurture existing customer relationships.
- Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
- Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
- Support staff in designing and implementing new sales and marketing strategies and processes.
- Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
- Should possess a sound knowledge and understanding of the companys products.
- Must have a good working knowledge of procurement processes.
Customer Services:
- Provide assistance and advice to customers utilising the organisations products services and resources.
- Communicate courteously with customers by means of telephone email and in person.
- Investigate and solve customer problems.
- Keep accurate record of discussions and correspondence with customers.
- Develop customer service policies and standards for the branch in line with company standards and procedures.
Administrative duties:
- Should have firm grasp of administration and internal controls.
- Strongly computer literate.
- Generate and prepare monthly reports concerning the activities of the branch.
- Prepare budgets and forecast.
Logistics:
- Ensure supplies of services and parts to customers in the region meet agreed parameters.
- Supplier and product feedback.
- Attend to correspondence addressed to this position timely effectively and efficiently.
Qualifications and Experience
- Matric or
- Tertiary business qualification Desirable but not compulsory.
- Minimum of 10 years experience in automotive aftermarket industry.
- Extensive experience in a Branch Manager role preferably in the automotive industry or related business.
- Should have sound experience in and an extensive knowledge of the business and industry.
- Leadership qualities
Skills and Personal Attributes
- Must have a good understanding of all the legislation example the Labour Relations Act the Basic Condition of Employment act the Employment Equity Act etc Firm grasp of administration and internal controls.
- Business acumen human resource management financial management business management communication strategic management and implementation strategic customer relationship management leadership and business risk management.
- Must have a good understanding of asset management financial knowledge and have a hands on operating style.
- Computer literate.
- Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
- Align the branch with the group strategies.
- Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
- Ability to work with management effectively and cooperatively above and below.
Remote Work :
No
Employment Type
Full Time
Key Skills
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