Continuous improvement Manager BPO
Continuous improvement Manager BPO
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Job Description
Job Description: Continuous Improvement Manager (BPO)
Job Type
Employment Type: FullTime
Job Location
City: Cape Town
Country: South Africa
Experience Requirements
Minimum Experience: 23 Years
Job Purpose
The Continuous Improvement Manager will assess monitor and drive sustainable changes that enhance performance across client operations in an offshoring environment. The role involves analyzing current processes and activities recommending improvements and implementing operational changes in collaboration with the business and clients utilizing Lean and Six Sigma methodologies among other techniques.
Key Responsibilities
- Strengthening client operations by driving sustainable continuous improvement activities across the business.
- Collaborating with crossfunctional teams to conduct root cause analyses and applying Lean Six Sigma techniques to identify improvement opportunities.
- Leading efforts to implement sustainable improvement initiatives within client operations.
- Facilitating workshops and projects focused on reviewing processes and developing future continuous improvement roadmaps.
- Fostering a bottomup culture of continuous improvement within the organization.
Essential Qualifications
- Lean Six Sigma certifications (preferred).
- A University degree (optional).
Desired Skills and Competencies
- Strong problemsolving organizational and critical thinking skills.
- Proficient in business analysis particularly in process improvement and reengineering.
- Ability to oversee and implement process improvements ensuring optimal performance.
- Organized and structured delivery with adaptability to meet changing demands.
- Capability to perform complex tasks and prioritize multiple projects.
- Ability to set out monitor and track benefits and outcomes.
- Exceptional research writing and communication skills.
- Excellent interpersonal skills with the ability to work effectively with senior stakeholders.
- Adaptability patience empathy and resilience.
- High levels of internal motivation commitment and a positive attitude.
- A genuine excitement to deliver exceptional service for clients.
Employment Type
Full Time
