Business Analyst

Roles and Responsibilities

Analyse Legacy systems and come out with improvement recommendation for NextGen product
Proactively identify and monitor risks & issues determine mitigation plans to reduce potential impact
Collaborate closely with Business to understand their needs and gather detailed business requirements.
Analyze business requirements and provide solutions to improve process and reduce cost.
Create detailed documentation of business requirements processes and solutions.
Collaborate with project managers and crossfunctional teams.
Work with IT team to understand the system and document the process.
Analyze the system process and identify the Areas that needs improvement.
Work with Business to provide solutions to enhance the system performance.
Create reports and review with the Business.

General Information Job Description: Expectations from this role:
18. Work with right stakeholders to understand and define their needs and objectives in a way that can be understood resolved and actionable
19. Consistently plan a business analysis approach for complex situations
20. Design define and test project/product requirements
21. Play multiple roles within activities prescribed by a methodology
22. Proactively develop a meeting frequency to assess progress (e.g. weekly biweekly)
23. Engage all stakeholders and gain consensus in agreement of results
24. Create the software requirements artefacts and deliverables
25. Communicate complex information in an easytounderstand manner
26. Consistently develop effective change control processes for complex requirements and designs.
27. Determine the appropriate level of abstraction for business analysis information in complex environments
28. align complex requirements with design with some support from Lead BA if available
29. Understand BA knowledge areas appropriately to be able to use to solve a business problem
30. Analyse business needs and solutions Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA
31. Validate and verify information to identify solution options that meet business needs
32. identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task
33. Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager
34. Define software quality attributes external interfaces constraints and other nonfunctional requirements with required support from the lead BA
35. Perform complex impact assessments of changes to requirements and designs
36. Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needsTypical performance measures:
Business value addition
2. Communication effectiveness
3. Customer feedback
4. Business Analysis processes and tools
5. Reusable artefacts/methodologies for use across organization
6. Trainings undertaken/given including certificationsPerformance Areas:
Business Value
Active identification of business problems constraints dependencies that leads to right solution pick
Stakeholder Engagement
Lead written and verbal communication in and out of the client specific to the engagement
Negotiation of various options Vs value delivered with stakeholders
Requirements Engineering
Use of right set of tools templates and/or processes for aligning requirements and design.
Good expertise in using several business analysis tools to elicit document and manage requirements
Solution Evaluation
Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis
Process
Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team
BA artefacts maintenance
Documentation of the process plus project artefacts owned by the Business Analyst
Management and communication about project artefacts to the various stakeholder groups
Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes
Team Management
Mentor Junior Bas in the organization/Portfolio on a need basis
New Business
Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership)
Skill Examples:
1. Analytical organizational and problemsolving skills Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking
2. Behavioural Characteristics Use of right behavioural characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability.
3. Business Knowledge Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations
4. Communication Skills adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods verbal nonverbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions
5. Interaction skills ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution
6. Tools and Technology Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.
7. Business Analysis techniques Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.
a. Brainstorming
b. Business Cases
c. Document Analysis
d. Business Rules Analysis
e. Prototyping
f. Data Mining
g. Estimation
h. Financial Analysis
i. Functional decomposition
j. Interviews
k. Item Tracking
l. Lessons Learned
m. Process Analysis and Modelling
n. Reviews
o. Root Cause Analysis
p. Risk Analysis and Management
q. Survey/Questionnaire
r. Workshops
s. Mind mapping
t. Scope Modelling
u. Stakeholder maps
v. Metrics and Key Performance Indicators (KPIs)
w. Benchmarking & Market Analysis
x. Interface Analysis
y. Data flow diagrams
z. Use cases
aa. User Stories
bb. Backlog Management
cc. Estimation
dd. Prioritization
ee. Acceptance and Evaluation criteria
ff. Business Model Canvas
gg. Concept Modelling
hh. SWOT Analysis
ii. Organizational Modelling
jj. Vendor AssessmentKnowledge Examples:
Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis)

1. Business Analysis Approach
Consistently plan a business analysis approach for complex situations.
Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly.
Play multiple roles within activities prescribed by a methodology.
Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise.
Ask relevant questions to uncover and understand organizational needs to
Ensure that the planning activity covers enterprise breadth and depth.
2. Stakeholder Engagement
Lead others with complex stakeholder engagement.
Effectively manage difficult personalities on a team and resolve issues if they arise.
Have been engaged by stakeholders with their open feedback and opinions.
Clearly communicate concepts to relevant stakeholders and follow up to verify stakeholder understanding and approval.
3. Business Analysis Information Management
Lead others in developing effective approaches for managing business analysis information.
Determine the appropriate level of abstraction for business analysis information in complex environments.
Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization.
Recognized internally as an authority in locating even hardtofind information
Identify and leverage the appropriate business analysis tools based on the information and purpose of the task
Coach and guide others on effective use of techniques and Business Analysis tools
4. Business Analysis Performance Improvement
Consistently identify and correct issues with business analysis work and independently plan improvement effortseven for complex issues.
Receptive to nontraditional ways of learning ideas.
Use a structured approach for creative solutions to complex problems.
Evaluate what worked what did not and what could be done differently next
Recognized by colleagues as an authority in analyzing performance and developing improvement plans
5. Requirements Elicitation
prepare for complex elicitation activities
Anticipate possible delays and proactively ask for assistance in reprioritizing.
Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members
Lead others in elicitation activities
uncover emotional drivers of stakeholders and develop messaging accordingly.
Take existing tools and techniques and apply them in new ways.
Consistently use meeting management skills and tools to keep discussions focused and organized.
Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience
validate complex information in an easytounderstand manner.
Identify potential gaps in elicitation results that may require additional elicitation activities.
Engage all stakeholders and gain consensus in agreement of result
Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them
6. Communication and collaboration provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes.
communicate complex information in an easytounderstand manner
Use a structured technique for enabling stakeholderfocused written communication and document profiles of each stakeholder then update them as new insight is obtained
gain agreement on commitments with stakeholders
Support others in complex stakeholder collaboration situations
Establish stakeholder engagement monitoring practices
7. Requirements Life Cycle Management
Align complex requirements with design independently
Recognized as an authority in several analysis methodologies and have been asked by leadership to spearhead change in methodologies
Coach others on traceability relationships and effective use of business analysis tools
Invite recommendations from others to conduct effective requirements traceability
Share requirements/designs to identify overlaps and trends with stakeholders.
Share change and improvement strategies for existing and future projects with colleagues
synthesize complex data from disparate sources and understand how they impact the enterprise or organization
Provide relevant data to support recommended prioritization decisions.
Ensure stakeholders understanding and acceptance of prioritization decisions.
Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them.
Engage all stakeholders and gain consensus before pursuing a course of action
Help others understand the impact of prioritization on other business functions including strategy financial and legal
guide complex impact resolutions activities.
Perform complex impact assessments of changes to requirements and designs
Use supporting data to challenge any changes with negative impacts.
Foster a collaborative approach to obtain feedback opinions and acceptance during assessments of changes to requirements and design
Resolve complex issues and conflicts independently and lead others in this task
8. Strategy Analysis Analyse current state to understand the reasons for change the impact of the change
Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise
Research analyze and synthesize data to support rationale for change
Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s)
Future State definition
Ensure the elements of future state support one another meet business goals and objectives and integrate with the future state of the enterprise
Use a structured approach for creative solutions to complex problems
recognized by colleagues as an authority in determining the conditions to meet the business need
Risk Assessment
Define and mitigate undesirable consequences while transitioning to a final future state
Leverage historical data to assess the impact and likelihood of risks occurring for the current change.
Foster a collaborative approach to gain feedback and acceptance to assess manage and mitigate risks.
Consistently apply risk models that are suitable to the situation.
Use a structured approach for creative solutions to complex problems
Change Strategy
develop effective change strategies even for complex situations
Engage all stakeholders and gain consensus before pursuing a course of action
recognized by colleagues as an authority in developing effective change strategies
9. Analysis and Design analyze synthesize and refine elicitation results into requirements and designs.
recognized by colleagues as an authority at modelling requirements and designs
Lead and coach others on how to analyze synthesize and refine elicitation results into requirements and designs.
Coach others on how to prepare and deliver written customerfocused communication.
Meet regularly with peers and counterparts to discuss methods of ensuring design quality.
Play multiple roles within activities prescribed by a methodology
Coach others how to use the input from all stakeholders to make the most informed decisions
Clearly communicate concepts to relevant stakeholders and follow up to verify their understanding and approval
Have been recognized as an authority in several analysis methodologies
Have been recognized by colleagues as an authority in aligning requirements and designs to business requirements
Maintain and continuously enhance communications channels with stakeholders to ensure that issues surface and are managed in a timely fashion
Consistently ensure complex requirements support one another.
Regularly solicit requirement viewpoints from relevant stakeholders
Convert complex ideas into easy concepts
Be engaged as an authority to develop requirements architecture
Consistently develop effective designs with complex requirements
recognized by colleagues as an authority in developing design options that achieved the desired future state
Have been frequently engaged by peers for advice and support on analyzing potential value and recommending solutions
10. Solution Evaluation define performance measures and assess the data collected to evaluate solution effectiveness
Take existing evaluation methods and apply them in new ways to address solution evaluation
Monitor historical data to identify systemic issues and best practices.
Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise.
Focus learning on using business acumen.
Help others understand the solutions impact on business related metrics such as operating costs revenues and customer profit margins
Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions merits.
Consistently identify opportunities to contribute to the solutions value.
Utilize proven methodologies for problem solving and critical thinking
Apply business acumen when exploring the root cause for underperforming and ineffective solutions and components
recognized by colleagues as an authority in determining the internal factors that restrict full realization of the solutions value
11. Experience in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer
12. Good understanding of Software development life cycle & Methodologies
13. Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption
14. Develop a network of Subject Matter Experts (SMEs) inside the organization
15. Practice innovative ways of performing various BA tasks using common techniques