Head of Concierge

Role Head of Concierge

Exp 15 years

Location Banaglore

Work Model WFO

Must have experience in Concierge services for Banking industry.

The Head of Concierge will be responsible for overseeing the entire concierge business unit driving

growth through new and existing accounts managing partnerships and ensuring operational

excellence. The role requires strategic leadership business development expertise and strong

financial acumen to ensure the business achieves its revenue and profitability goals.

Key Responsibilities:

1. Own and Run the Business Unit

Take full ownership of the concierge business overseeing all aspects of its operation from

strategy to execution.

Lead the business with a focus on delivering exceptional customer experiences while

achieving financial targets.

Ensure alignment with the company’s overall goals and contribute to its growth and success.

2. Increase Concierge Business by Acquiring New Accounts

Drive business development efforts to identify and onboard new clients focusing on sectors

where concierge services can add significant value.

Develop and implement strategies to expand the business into new markets and industries.

Build relationships with key decisionmakers in target organizations to secure highvalue

contracts.

3. Farm and Grow Existing Accounts

Manage and nurture relationships with current clients to ensure longterm satisfaction and

retention.

Identify opportunities for expanding services within existing accounts increasing revenue by

offering valueadded services.

Actively engage with clients to understand their evolving needs and tailor concierge offerings

accordingly.

4. P&L Management

Oversee the Profit & Loss (P&L) of the concierge business ensuring revenue growth while

controlling costs.

Monitor financial performance identify areas for improvement and adjust strategies to meet

profitability goals.

Ensure all operations are costefficient without compromising service quality.

5. Sign Up Alliances and Partnerships

Develop strategic partnerships and alliances that can drive growth for the concierge

business.

Identify and negotiate with vendors and external partners to enhance service offerings

securing exclusive deals and benefits for clients.

Leverage partnerships to create new revenue streams and improve customer satisfaction.

6. Manage Operations Team

Lead and manage the concierge operations team ensuring they deliver highquality

personalized services to clients.

Ensure the team is welltrained and equipped to handle client requests efficiently and

professionally.

Set clear goals KPIs and performance metrics and ensure the team meets servicelevel

agreements (SLAs).

Qualifications:

Education: Bachelor’s degree in business Hospitality or a related field; MBA or equivalent

preferred.

Experience: 12 years of experience in a leadership role within concierge services luxury

services or a customercentric industry with a proven track record of growing business units.

Skills: Strong business development and sales skills excellent relationship management

financial acumen with P&L management and leadership in managing operational teams.

Key Competencies:

Strategic Thinking: Ability to see the big picture and plan for longterm business growth.

Client Focus: A deep understanding of client needs and the ability to create personalized

solutions.

Financial Management: Expertise in managing budgets revenues and costs to ensure

profitability.

Partnership Development: Skilled in negotiating and forming strategic partnerships that drive

business success.

Leadership: Ability to inspire lead and manage a team for operational excellence.