Network Operations Manager

Key Responsibilities:

1. NOC Operations Management:
   

• Supervise the NOC team in monitoring and managing network infrastructure including routers switches servers and other critical network components.
  

• Ensure 24/7 monitoring of network systems and respond to alerts and incidents promptly.
  

• Implement standard operating procedures (SOPs) for handling network incidents outages and performance issues.
  

• Oversee the configuration and management of network monitoring tools to ensure realtime visibility of the network s health.
  

1. Incident and Problem Management:
   

• Lead the investigation and resolution of network incidents ensuring that issues are escalated and resolved within agreed Service Level Agreements (SLAs).
  

• Coordinate with other departments (e.g. technical support field teams) for incident resolution.
  

• Perform root cause analysis (RCA) for recurring issues and implement corrective actions to prevent future incidents.
  

• Ensure proper documentation of all incidents and resolutions in the ticketing system.
  

1. Team Leadership and Development:
   

• Lead train and mentor the NOC team ensuring that engineers and technicians are equipped with the skills and tools necessary to perform their duties.
  

• Conduct regular performance reviews and provide feedback to team members.
  

• Manage shift schedules to ensure 24/7 coverage and adequate staffing during peak hours or critical incidents.
  

• Foster a culture of continuous improvement and encourage team members to stay updated on new networking technologies and practices.
  

1. Network Performance Monitoring and Optimization:
   

• Monitor the network for performance bottlenecks capacity issues and potential vulnerabilities.
  

• Work with the technical and engineering teams to implement network optimization strategies and upgrades.
  

• Proactively identify areas for improvement in network infrastructure and recommend enhancements or replacements.
  

• Ensure that network performance metrics (e.g. uptime latency bandwidth usage) are tracked and reported regularly.
  

1. Escalation and Coordination:
   

• Serve as the primary point of escalation for complex network issues that cannot be resolved by the NOC team.
  

• Coordinate with vendors internet service providers and hardware suppliers to resolve hardware failures or service disruptions.
  

• Communicate with internal stakeholders and customers during major incidents providing regular updates and estimated resolution times.
  

1. Documentation and Reporting:
   

• Ensure that all network events incidents and maintenance activities are properly logged in the network management system.
  

• Generate daily weekly and monthly reports on network performance incidents and SLA compliance for senior management.
  

• Maintain accurate network diagrams asset inventories and other documentation related to the NOC s operations.
  

1. Compliance and Security:
   

• Ensure that the NOC adheres to all compliance and security protocols including data protection and cybersecurity best practices.
  

• Work with the security team to monitor for potential security threats and ensure appropriate action is taken.
  

• Implement regular network security audits and ensure compliance with regulatory standards.
  

Requirements

• Education:
  

• Bachelors degree in Information Technology Computer Science or a related field.
  

• Certifications such as CCNA CCNP ITIL or CompTIA Network are highly desirable.
  

• Experience:
  

• 5 years of experience in network management including 2 years in a leadership or managerial role.
  

• Proven experience working in a Network Operations Center (NOC) or similar environment overseeing 24/7 network monitoring and incident management.
  

• Experience with network monitoring tools like Zabbix SolarWinds Nagios or similar platforms.
  

• Technical Skills:
  

• Deep understanding of network architecture and protocols (e.g. TCP/IP BGP OSPF MPLS).
  

• Expertise in managing routers switches firewalls and load balancers.
  

• Familiarity with network security practices including firewall management intrusion detection and VPNs.
  

• Strong troubleshooting skills for resolving complex network issues.