Customer Support Agent with Italian
Customer Support Agent with Italian
Posted on :
08-10-2024
Employer Active
1 Vacancy
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Job Description
In collaboration we areworking with a leading multinational technology BPO business which is looking to recruit an Italianspeaking Customer Support Agent for their offices in Lisbon.
Location: Lisbon Portugal
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls emails and chat)
- Identify issues the clients are facing handle complaints provide solutions and alternatives guide customers within the time limits
- Use cheat sheets guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be reassigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.
REQUIREMENTS:
- Native/fluent in Italian both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- A resourceful and stressresilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance.
Employment Type
Full Time
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