Turkish Speaking Customer Advisor
Turkish Speaking Customer Advisor
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Job Description
Are you fluent in Turkish and passionate about providing exceptional customer service Join our team in Lisbon as a TurkishSpeaking Customer Advisor specializing in email support. With a focus on assisting Turkishspeaking customers this role offers the opportunity to utilize your language skills while working in a dynamic and supportive environment. Enjoy competitive compensation comprehensive benefits including health and life insurance and ample opportunities for career growth and development.
Responsibilities:
- Email Support Excellence: As a TurkishSpeaking Customer Advisor your primary responsibility will be to provide timely and professional email support to customers. Respond to inquiries address concerns and resolve issues promptly and accurately ensuring a positive customer experience with every interaction.
- Language Proficiency: Fluent in Turkish and with a minimum B2 level of English proficiency youll effectively communicate with Turkishspeaking customers while also collaborating with Englishspeaking colleagues and stakeholders as needed.
- Customer Satisfaction: Strive to exceed customer expectations by delivering personalized and empathetic support. Understand customer needs anticipate their concerns and provide tailored solutions to enhance satisfaction and loyalty.
- ProblemSolving: Utilize your analytical skills and product knowledge to identify and resolve customer issues efficiently. Collaborate with internal teams to escalate complex cases and ensure timely resolution.
- Quality Assurance: Maintain high standards of quality in all email interactions adhering to company guidelines and best practices. Continuously evaluate and improve email response processes to optimize efficiency and effectiveness.
Benefits:
- Competitive Salary: Receive a competitive salary package commensurate with your skills and experience recognizing your valuable contribution to the team.
- Health and Life Insurance: Enjoy peace of mind with comprehensive health and life insurance coverage ensuring the wellbeing of you and your loved ones.
- Career Growth Opportunities: Take advantage of opportunities for professional development and career advancement within the company. Access training programs mentorship initiatives and promotional pathways to support your growth and success.
- Dynamic Work Environment: Thrive in a dynamic and inclusive work environment where teamwork collaboration and innovation are encouraged and valued.
- WorkLife Balance: Benefit from a healthy worklife balance with regular working hours and the option for flexible scheduling when needed.
- Professional Development: Engage in ongoing training and development initiatives to enhance your skills knowledge and expertise in customer service and email support.
Qualifications:
- Fluent in Turkish (both spoken and written) is essential.
- Minimum B2 level of English proficiency is required.
- Previous experience in customer service or email support is preferred.
- Strong communication skills and the ability to empathize with customers.
- Excellent problemsolving abilities and attention to detail.
Join Our Team: If youre a Turkishspeaking customer service professional seeking a rewarding career opportunity in Lisbon apply now to become our TurkishSpeaking Customer Advisor. Experience competitive compensation comprehensive benefits and a supportive work environment as you embark on a fulfilling career journey with us!
Remote Work :
No
Employment Type
Full Time
