Multilingual Customer Care Agent
Multilingual Customer Care Agent
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Job Description
Location: Braga Portugal
Schedule: Monday to Saturday (Rotational shifts between 07:00 AM 07:00 PM) with 2 days off (Sunday and 1 rotational day)
Type of Contract: CDD (Contrat Dure Dtermine) 6 months
Base Salary: 1010 EUR per 14 months
Performance Bonus: 140 EUR per 12 months
Meal Allowance: 7.23 EUR per day (net)
Work Environment: Remote
Joining Deadline: 23/Oct/24
Profile:
We are looking for a dedicated Customer Support Representative fluent in German (C2 level) and proficient in English (B2 level) to join our dynamic team. Previous experience in a Contact Centre or Customer Service role is a plus.
Responsibilities:
- ist clients via inbound calls chat or email in the aftersales process addressing inquiries regarding reservations and attending to potential requests.
- Resolve product or service problems by clarifying customer complaints and determining the best solutions.
- Provide accurate valid and complete information to customers using the right ods and tools.
- Maintain a high level of professionalism and ensure excellent service standards to enhance customer satisfaction.
- Collaborate effectively with team members and other departments to improve overall customer experience.
- Enjoy your work every day by contributing positively to our teams atmosphere and goals.
About Us:
We are a global marketplace specializing in refurbished devices ensuring only the highest quality refurbishers can sell on our platform. Join us in providing warm and professional service while maintaining high customer satisfaction standards.
Hiring Process:
- Application Review
- Language essment
- 1 or 2 Interviews with the Client
If you are pionate about customer service fluent in German and proficient in English and ready to thrive in a dynamic remote work environment we encourage you to apply for this exciting opportunity before the deadline.
Remote Work :
No
Employment Type
Full Time
