Call Center Representative
Call Center Representative
Posted on :
01-10-2024
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Job Description
Are you a motivated and enthusiastic individual with a pion for helping others At Promo Events we are on the lookout for dynamic Call Center Representatives who are ready to make a difference in our customers lives. If you thrive in a fastpaced environment and are committed to providing exceptional service we want to hear from you!
Key Responsibilities:
- Answer incoming calls from customers and provide accurate information regarding products/services.
- Resolve customer issues efficiently and effectively while ensuring customer satisfaction.
- Doent all customer interactions in our CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Meet or exceed performance metrics related to call handling customer feedback and resolution time.
- Participate in training sessions to maintain current knowledge of our products/services.
Qualifications:
- Previous experience in a call center or customer service role is a plus.
- Excellent communication and interpersonal ss.
- Strong problemsolving abilities and conflict resolution ss.
- Ability to multitask and manage time effectively in a fastpaced environment.
- A positive attitude and the ability to work well in a team.
Remote Work :
No
Employment Type
Full Time
Key Skills
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