Business Process and Reporting yst Project-Based

Experience Seamless Processes: Your Remote Path to International Impact.

Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 18 strategically located offices and over 720 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100% virtual recruitment process and lets make magic together!

The Process Improvement Specialist will play a critical role in optimizing documenting and streamlining business processes within the Enterprise Sales Division. The individual will be responsible for gathering and analyzing operational data identifying bottlenecks documenting workflows and drafting Standard Operating Procedures (SOPs) to ensure efficiency and compliance. This role also involves creating reports that provide insights to help drive strategic decisions. The Analyst will work closely with the Head of Enterprise Sales and other key stakeholders to ensure that all processes align with business goals and customer needs. The ideal candidate will have relevant experience in process improvement or reengineering.

Process Interviews & Analysis

• Conduct interviews with stakeholders and team members to gain an indepth understanding of current processes.
  
• Provide an overview of the role and its objectives to relevant stakeholders.
  
• Walkthrough daily weekly and monthly tasks identifying tools systems approvals and handoffs involved in the process.
  
• Document key challenges bottlenecks and areas of improvement in existing workflows.
  
• Review key performance indicators (KPIs) and compliance requirements tied to processes.
  
• Provide a summarized report outlining steps for process optimization and improvement.
  

Process Documentation & SOP Drafting

• Draft clear stepbystep Standard Operating Procedures (SOPs) based on insights gathered from process interviews.
  
• Create detailed workflow diagrams that include decision points approvals and potential variances within the processes.
  
• Ensure all process documentation is accurate thorough and aligned with industry best practices.
  

Review & Validation

• Share draft SOPs and workflows with relevant stakeholders for feedback and validation.
  
• Collect input from team members and department heads to ensure that all process documentation is realistic and implementable.
  
• Revise and refine documentation based on feedback ensuring clarity and completeness.
  

Process Finalization & Implementation

• Finalize SOPs workflows and other relevant documentation ensuring they are ready for implementation.
  
• Collaborate with the Enterprise Sales team to roll out finalized processes provide training and support the transition to new or improved workflows.
  
• Ensure compliance with industry regulations and company policies across all finalized processes.
  

Operational Insights & Reporting

• Develop and manage regular reporting on key metrics providing actionable insights for process improvement.
  
• Analyze data to identify trends inefficiencies and areas for cost reduction or performance optimization.
  
• Work closely with the Head of Enterprise Sales to ensure that reports align with business objectives and inform strategic decisionmaking.
  
• Create dashboards reports and presentations that clearly communicate key findings to stakeholders at various levels.
  

Requirements

• Bachelor s degree in Business Administration Operations Management or a related field.
  
• Minimum of 3 years of experience in business process analysis operational reporting or a similar role.
  
• Strong knowledge of business process documentation workflow optimization and SOP creation.
  
• Proficiency with data analysis tools (Excel Power BI or similar) and reporting tools.
  
• Excellent communication and stakeholder management skills.
  
• Experience in a sales or enterprise environment is a plus.
  
• Strong organizational skills with high attention to detail and the ability to manage multiple projects.
  
• Willing to consider working on a projectbased employment
  

Benefits

Reap the Rewards: Outsourcing That Adds Value to Your Life

• Competitive Package
  
• Permanent WFH arrangement
  
• Semiflexi shift schedule
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Why We Stand Out Among the Rest!:

Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia and The Philippines Best Employers for 2023. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 18 strategically located offices and over 720 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100% virtual recruitment process and lets make magic together!

Working in Emapta not only provides you the certainty of working with a wellestablished organisation which nurtures the careers of almost 7400 team members it also places you in direct relationships with some of the world s leading and most innovative companies.

Tim Vorbach CEO

#EmaptaExperience