Senior Group Manager - Process Training Jobs in WNS Global Services in Quezon - Philippines

Senior Group Manager - Process Training

WNS Global Services

Posted on : 20-12-2024

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1 Vacancy

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Job Location

Quezon - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Job Description Collaborate with Operating teams to manage end to end knowledge and identify training opportunities along with launching process improvement projects. Lead training projects that help reduce cost increase revenue and digitize training. Provide real time support to trainers conducting training new hire batches preprocess process and OJT. Should be able to upskill oneself to lead client calls for domain/process. Should have effective communication skills and would be interacting with internal stakeholders & external stakeholders. Should have analytical ability and ability to understand the business impact of training numbers. Manage a team of Domain experts/ SME and technical designers. Should have strong understanding of current training practices and learning methodologies. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Create value for the team by acting as a consultant for operations and identifying process improvement initiatives. Be well versed in analysing data and suggesting measures towards improving revenue generation for the function by working on the domain/ knowledge management. Maintain vertical hygiene by ensuring reports data and documents are in place. Promote standardization by creating SOPs across TVL ISB training Standardization. Work with internal Learning Academy team to promote behavioural training programs in the business unit. Should be aware of authoring tools like Articulate Flash player Captivate and videos etc.. Should have worked or have an understanding on various training methodologies training modules and have knowledge on Instructional designing. Should have worked on Innovative projects on digital transformation for training. Govern the entire process of managing the work instruction manuals for the process. Front end all compliance audits for training.

Qualifications :

University/ College Degree

Remote Work :

Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

Key Skills

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About Company

WNS Global Services

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Senior Group Manager - Process Training

WNS Global Services

Job Description

Employment Type

Company Industry

Key Skills

About Company

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