Customer Experience Manager
Customer Experience Manager
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Job Description
We are looking for an energetic driven and detailoriented Customer Experience Manager. Our Travel Coordinators play a key role in our travel team building itineraries crafting emails performing hotel rate checks arranging concierge services corresponding with suppliers and building relationships with our trusted supplier network and clientele. To be a successful Customer Experience Manager you should have a passion for travel and a desire to inspire others to make their travel dreams come true.
RESPONSIBILITIES
Support in writing emails to clients
Research destination culinary and activity recommendations
Correspond with suppliers to coordinate curated travel arrangements
Create and keep client travel documents and invoices updated
Completes travel arrangements for clients with air hotel car and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense
Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff including ticket/itinerary processing clerical functions travel credits etc.
KNOWLEDGE SKILLS & QUALIFICATIONS
Degree in Marketing Hospitality Travel & Tourism or Business a plus
Related travel experience and industry knowledge is essential
A passion for travel
Highly organized with a strong attention to detail
Selfdriven in an autonomous remote environment
Ability to set goals and develop achievable timelines to hit them
Ability to speak multiple languages will be highly regarded
REQUIREMENTS
A dedicated home work environment including:
A computer
Cell phone
Highspeed internet
Minimal distractions
Remote Work :
No
Employment Type
Full Time
