Bilingual IT Support Engineer
Bilingual IT Support Engineer
Posted on :
29-09-2024
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Job Description
Position: Bilingual (Japanese English) IT Support Engineer
Work Location:Singapore
NOTE: Its a long term opportunity in Singapore and Singapore visa will be sponshored by Rapsys Technologies Pte Ltd
Job Description:
- Handson experience in Telecommunication environment/NOC engineer;
- Indept knowledge in WAN transport systems LAN switch technology routing protocols (EIGRP OSPF BGP4).
- SDWAN is an added advantage
- CCNA & SDWAN certification
- WAN transport systems LAN switch technology routing protocols (EIGRP OSPF BGP4) & SDWAN
- Multiprotocol routing (NHRP EIRGPBGP4 OSPF)
- Switches Wireless & Load balancer technologies
- Language requirement Read Write SpokenEnglish & Japanese (N1N2)
- Minimum 13 yrs (Telecommunication environment/NOC engineer)
- Bachelors Degree in Engineering Telecommunications CCNA/CCNP/SDWAN
- 24*7 work environment
Roles & Responsibilities:
- Tier 2 production agent;
- Monitor and act as a first point of contact for incidents escalations and business impacting issues;
- Respond and perform first level triage of incidents within SLAs and work with teams towards resolution;
- Assist in performing root cause analysis & fixes;
- Escalate to other teams management or service providers for unresolved incidents based on defined process and guidelines
- Share regular status of the incidents
- Perform and complete tasks assigned
- Be proactive and resolve incidents based on the situation
- Adhere to defined SLAs for communications responses and scheduled activities
- Communicate with client for critical incidents (as and when required)
Benefits:
- Attractive Fixed monthly Salary
- Corporate Health Insurance
- 14 days Annual Leave
- 14 days Medical Leave
- Technical Training
- Professional/career growth
Remote Work :
No
Employment Type
Full Time
Key Skills
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