Territory Service Manager - Guildhall
Posted on :
28-09-2024
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1 Vacancy
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Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-09-2024
Job Description
The Role
The Territory Service Manager will be reporting to Regional Service Manager of MEA. He will be responsible for the territory of Saudi Arabia at present and can be other nearby countries in future. Job Description: Implement all the service policies successfully in his territory in coordination with regional service manager. The successful candidate must support the key accounts & Dealership in their PDI repairs maintenance and spare parts support. He must support all the key accounts & dealership in raising warranty claims and successfully closing it within an allowable time frame. Territory service manager must review the dealership monthly claims on delivered warranty & site support services to customers & approve as per agreement. This position will work very closely with the territory sales manager to support him on necessary technical inputs regarding after sales services of the company. The candidate must make periodic visits to dealership sites in his territory and review monitor & analyze spare parts inventory stocks workshop performance performance of site support team. He should review the customer feedback to identify and resolve frequent problems in coordination with the regional Service manager. Increase the revenue of after sales department by sales of spare parts especially the tires of all sizes in the market irrespective of AWP brands along with engine parts. Liaoning with MEA parts department for any customers parts requirements such as availability lead time and cost. Attending Byweekly meetings with regional manager & providing valuable inputs of the territory to formulate & amend strategies. Identify Training requirements of the key customers & dealerships & share the details with regional service manager for quarterly training plan development.
Requirements
Essential Job Requirements: Basic qualification should be an Engineering graduate with more than 5 years of experience in the aftersales support division. Total year of experience should be more than 10 years. Candidates should be from heavy earthmoving construction AWP transportation companies. He should have handson experience in engineering basics of engine hydraulics electricals & electronics. AWP Dealership & AWP Rental companies working experience will be given 1st preference in the selection. Person should have very good communication & interpersonal relationships skills in English. Knowledge of Arabic Hindi & Urdu will be an added advantage. The person should have a strong knowledge of Microsoft office applications & experience in ERP systems like SAP NetSuite etc. Candidate should have UAE or any GCC country driving license
About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep extensive knowledge of HR & Recruiting in the region Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai UAE Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asiapacific. Offering tailored Career Sessions and an innovative industryfirst membership program designed to on core services. Guildhall is the partner of choice.This job has been sourced from an external job board.
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The Territory Service Manager will be reporting to Regional Service Manager of MEA. He will be responsible for the territory of Saudi Arabia at present and can be other nearby countries in future. Job Description: Implement all the service policies successfully in his territory in coordination with regional service manager. The successful candidate must support the key accounts & Dealership in their PDI repairs maintenance and spare parts support. He must support all the key accounts & dealership in raising warranty claims and successfully closing it within an allowable time frame. Territory service manager must review the dealership monthly claims on delivered warranty & site support services to customers & approve as per agreement. This position will work very closely with the territory sales manager to support him on necessary technical inputs regarding after sales services of the company. The candidate must make periodic visits to dealership sites in his territory and review monitor & analyze spare parts inventory stocks workshop performance performance of site support team. He should review the customer feedback to identify and resolve frequent problems in coordination with the regional Service manager. Increase the revenue of after sales department by sales of spare parts especially the tires of all sizes in the market irrespective of AWP brands along with engine parts. Liaoning with MEA parts department for any customers parts requirements such as availability lead time and cost. Attending Byweekly meetings with regional manager & providing valuable inputs of the territory to formulate & amend strategies. Identify Training requirements of the key customers & dealerships & share the details with regional service manager for quarterly training plan development.
Requirements
Essential Job Requirements: Basic qualification should be an Engineering graduate with more than 5 years of experience in the aftersales support division. Total year of experience should be more than 10 years. Candidates should be from heavy earthmoving construction AWP transportation companies. He should have handson experience in engineering basics of engine hydraulics electricals & electronics. AWP Dealership & AWP Rental companies working experience will be given 1st preference in the selection. Person should have very good communication & interpersonal relationships skills in English. Knowledge of Arabic Hindi & Urdu will be an added advantage. The person should have a strong knowledge of Microsoft office applications & experience in ERP systems like SAP NetSuite etc. Candidate should have UAE or any GCC country driving license
About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep extensive knowledge of HR & Recruiting in the region Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai UAE Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asiapacific. Offering tailored Career Sessions and an innovative industryfirst membership program designed to on core services. Guildhall is the partner of choice.This job has been sourced from an external job board.
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Employment Type
Full Time
Key Skills
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