Customer Service ociate
Customer Service ociate
Posted on :
25-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Customer Service Associate plays a critical role in our organization serving as the primary point of contact for our customers. They are responsible for delivering exceptional customer service and ensuring that all inquiries and issues are addressed promptly and effectively contributing to overall customer satisfaction and loyalty.
Key Responsibilities:
- Responding to customer inquiries via phone email and inperson
- Resolving customer complaints and issues in a timely manner
- Processing orders returns and exchanges
- Providing product information and guidance to customers
- Managing customer accounts and updating information as needed
- Collaborating with other departments to address customer needs
- Identifying opportunities to upsell or crosssell products
- Maintaining a high level of knowledge about company products and services
- Documenting customer interactions and transactions
- Adhering to company policies and procedures for customer service
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to remain calm and professional in highpressure situations
- Excellent problemsolving abilities
- Empathy and a genuine desire to assist customers
- Ability to multitask and prioritize responsibilities
- Conflict resolution skills
- Proficiency in using customer service software and databases
- Attention to detail and accuracy
- Flexibility to work in shifts including evenings and weekends
- Ability to work effectively in a team environment
- Understanding of sales principles is a plus
- Proficiency in a second language is a plus
- Previous experience in retail or ecommerce is a plus
e-commerce,retail,customer satisfaction,customer service,multitasking,communication,empathy,interpersonal skills,sales principles,conflict resolution,databases,problem-solving
Employment Type
Full Time
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