Customer Service ociate

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and inperson
• Resolving customer complaints and issues in a timely manner
• Processing orders returns and exchanges
• Providing product information and guidance to customers
• Managing customer accounts and updating information as needed
• Collaborating with other departments to address customer needs
• Identifying opportunities to upsell or crosssell products
• Maintaining a high level of knowledge about company products and services
• Documenting customer interactions and transactions
• Adhering to company policies and procedures for customer service

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to remain calm and professional in highpressure situations
• Excellent problemsolving abilities
• Empathy and a genuine desire to assist customers
• Ability to multitask and prioritize responsibilities
• Conflict resolution skills
• Proficiency in using customer service software and databases
• Attention to detail and accuracy
• Flexibility to work in shifts including evenings and weekends
• Ability to work effectively in a team environment
• Understanding of sales principles is a plus
• Proficiency in a second language is a plus
• Previous experience in retail or ecommerce is a plus

e-commerce,retail,customer satisfaction,customer service,multitasking,communication,empathy,interpersonal skills,sales principles,conflict resolution,databases,problem-solving