Customer Success Associate
Customer Success Associate
Posted on :
23-12-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Location
Chandigarh Mumbai India
Number of Openings
1
Salary
Annual Salary: Not specified (Currency: Rupees )
Job Responsibilities
- Act as the primary point of contact for new and existing clients to ensure their satisfaction with our services.
- Develop and maintain strong relationships with clients to understand their needs and help them achieve their objectives.
- Provide guidance and support to clients in utilizing our products and services effectively.
- Assist in onboarding new clients while ensuring a smooth transition and full adoption of the company's offerings.
- Collaborate with crossfunctional teams including Sales Product and Technical Support to address client issues and ensure resolution.
- Track client performance metrics identify areas for improvement and implement strategies to enhance customer satisfaction.
- Conduct regular checkins and followups with clients to maintain communication and ensure ongoing success.
- Gather feedback from clients to inform product development and improve service offerings.
- Prepare and deliver reports on customer success initiatives and outcomes to management.
Essential Qualifications
- Strong communication and interpersonal skills to build relationships with clients.
- Problemsolving abilities to assist clients in overcoming challenges related to our products or services.
- Proficiency in using CRM software and other related customer management tools.
Desired Experience
- Previous experience in customer support sales or a related field is preferred.
- Familiarity with customer success methodologies and best practices.
- A track record of successfully managing client relationships and driving customer satisfaction.
Salary & Benefits
- Competitive annual salary (exact amount to be discussed during the interview).
- Comprehensive benefits package (details to be disclosed).
- Opportunities for career advancement and professional development.
- Supportive and dynamic work environment.
If you are passionate about customer success and looking for a rewarding career opportunity we encourage you to apply! Join FUNDAHC and help our clients achieve their goals while growing your own skills and experience.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
