Customer Service Represntative
Customer Service Represntative
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Job Description
Overview:
Key Responsibilities:
- Responding to customer inquiries via phone email and chat
- Resolving customer complaints and issues in a timely and professional manner
- Processing orders returns and exchanges
- Providing information about products and services
- Handling customer account and billing inquiries
- Maintaining a high level of product knowledge
- Coordinating with other departments to resolve customer issues
- Identifying and escalating priority issues
- Monitoring customer feedback and escalating trends
- Ensuring customer satisfaction and retention
- Assisting with customer service initiatives and programs
- Participating in training and development programs
- Adhering to company policies and procedures
- Contributing to team efforts to achieve customer service targets
- Maintaining a positive empathetic and professional attitude toward customers
Required Qualifications:
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of customers
- Ability to handle stressful situations and effectively resolve conflicts
- Familiarity with CRM systems and practices
- Ability to work in a fastpaced and challenging environment
- Problemsolving skills and the ability to think on your feet
- Empathy and patience when dealing with customers
- Basic computer skills and proficiency in MS Office
- Positive and professional attitude
- Flexibility to work in shifts and weekends
- Good time management skills
chat support,customer service,multitasking,time management,phone handling,crm systems,problem solving,ms office,communication,empathy,adaptability,email handling,conflict resolution
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
