Technology yst - M365 Support
Technology yst - M365 Support
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- 24x7
-
-
-
-
-
-
-
-
-
- Willingness to work in shifts to provide 24x7 customer support
- Research resolve and respond in a timely manner
- Maintain uptodate product information for all released software configurations.
- Demonstrate excellent professionalism and communication skills.
- With a continuous improvement mindset good is never good enough and the desire to raise the bar is the reason to work every day
- Able to make sound decisions by exercising appropriate judgment in various scenarios depending on employee interactions business results and troubleshooting to deliver results with integrity
- Demonstrate ability to manage and prioritize multitasks while utilizing time management and organizational skills
- Critical thinking to support accurate evaluation of interactions problem solving and whether they can be collaborated within a quality framework and aligned with our values
- Desire to be in an environment where you are constantly learning challenged and energized by change
- Demonstrated track record of achieving and exceeding performance and behavior expectations
Requirements
:
- 10 5
- /
- Office365 (MS Exchange SharePoint OneDrive AD Power Viva )
- Exchange Office365 PowerShell Office365
:
- MS
- Microsoft
-
Required Skills:
- 10 years of experience for technical leads and 5 years for technical assistance
- Excellent customer service skills via voice/email chat
- Ability to use any of the Office365 products (MS Teams Exchange SharePoint OneDrive AD Power Platform Viva etc.) at an administrative level.
- Working knowledge of Active Directory Exchange Email Migration Hybrid Migration Office365 application troubleshooting PowerShell scripts and general Office365 technical support
Welcome Skills:
- Experience in MSrelated support projects Concierge or Premier preferred
- Relevant Microsoft certifications
- Excellent written and verbal skills in Japanese and English
Responsibilities:
- 24x7
-
-
-
-
-
-
-
-
-
- Willingness to work in shifts to provide 24x7 customer support
- Research, resolve, and respond in a timely manner
- Maintain up-to-date product information for all released software configurations.
- Demonstrate excellent professionalism and communication skills.
- With a continuous improvement mindset, good is never good enough and the desire to raise the bar is the reason to work every day
- Able to make sound decisions by exercising appropriate judgment in various scenarios depending on employee interactions, business results, and troubleshooting to deliver results with integrity
- Demonstrate ability to manage and prioritize multitasks while utilizing time management and organizational skills
- Critical thinking to support accurate evaluation of interactions, problem solving, and whether they can be collaborated within a quality framework and aligned with our values
- Desire to be in an environment where you are constantly learning, challenged, and energized by change
- Demonstrated track record of achieving and exceeding performance and behavior expectations
Requirements
:
- 10 5
- /
- Office365 (MS Exchange SharePoint OneDrive AD Power Viva )
- Exchange Office365 PowerShell Office365
:
- MS
- Microsoft
-
Required Skills:
- 10 years of experience for technical leads and 5 years for technical assistance
- Excellent customer service skills via voice/email, chat
- Ability to use any of the Office365 products (MS Teams, Exchange, SharePoint, OneDrive, AD, Power Platform, Viva, etc.) at an administrative level.
- Working knowledge of Active Directory, Exchange, Email Migration, Hybrid Migration, Office365 application troubleshooting, PowerShell scripts, and general Office365 technical support
Welcome Skills:
- Experience in MS-related support projects, Concierge or Premier preferred
- Relevant Microsoft certifications
- Excellent written and verbal skills in Japanese and English
Employment Type
Full Time
Key Skills
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