AdTech Support Specialist

AdTech Support Specialist

SeenThis Japan is growing rapidly and we are looking for an AdTech Support Specialist to join the team. In your role you will join a fun and fastpaced techscale up that has recently established an office in Tokyo Japan. Within this role youll be helping clients and colleagues solve challenges in a technical complex media ecosystem. Do you excel in a dynamic fastpaced environment where servicemindedness is key If so the AdTech Specialist role at SeenThis might be the perfect opportunity for you.

About SeenThis

Since 2017 SeenThis has been evolving screen experiences for everyone everywhere. With our groundbreaking adaptive streaming technology we are transforming the distribution of digital content to maximize performance and minimize emissions.

With billions of streams served for more than 5000 brands in over 50 countries we are on a journey to reshape the internet for good. And the X factor to this success is our people.

We are a tightknit team of 130 employees working across the globe from our offices in Stockholm Oslo London Paris Singapore New York Sydney and now Tokyo. Were growing at a rapid pace across all business areas and are constantly looking for new colleagues to join our team.

We hire the best people and believe in their ability to create success and grow at the same time. We are global yet close to heart and we have ambitious goals yet downtoearth people.

Do you want to be part of our expansion journey and have a lot of fun along the ride

Join SeenThis!

The Role

As an AdTech Support Specialist youll play a key role in our Delivery team handling various technical tasks to ensure seamless client operations and support SeenThis evolving product. This position involves close collaboration with our Engineering Sales and Ad Operations teams. Offering technical expertise to support new ad formats and client implementations worldwide.

Responsibilities

• Technical Troubleshooting & Support: Serve as a primary technical contact troubleshooting ad material issues and assisting clients with technical queries via Slack email and other channels.

• Documentation Development: Create and maintain technical documents for clients and the sales team including support guides FAQs creative specifications and training materials.

• Ad Format Implementation: Oversee the rollout of new ad formats across global publisher networks.

• API & DCO Client Support: Provide technical assistance for API and Dynamic Creative Optimization (DCO) client integrations addressing updates and inquiries.

• Ad Operations Assistance: Collaborate with Ad Ops to provide technical insights on new ad formats and troubleshoot adrelated issues.

• Product Feedback & Improvements: Share client feedback with Product Management to support ongoing product development.

• Customer Engagement: Engage with clients to understand and educate them on technical requirements strengthening client relationships across Japan and international markets.

Who we are looking for

We are looking for a proactive deadlinefocused professional with experience in adtech technical support and project management. You should be comfortable multitasking with technical precision and execution managing multiple projects independently or collaborating effectively within a team environment involving diverse stakeholders. If youre resourceful serviceoriented and enjoy solving problems autonomously while driving customer satisfaction youll thrive in this role.

Requirements

• Approximately 3 5 years of experience in a similar role.

• Experience in adtech and technical support with familiarity in adserving systems like Google Ad Manager Adform or The Trade Desk.

• Fluent in Japanese and intermediate knowledge of English.

• Ability to manage projects independently and collaborate effectively with crossfunctional teams.

• Strong communication skills and a proactive approach to customer relationships.

Good to Have

• Bachelors degree in System Development IT or similar.

• Basic knowledge of web development (JavaScript HTML CSS) for troubleshooting.

• Experience in publisher adtech.

Location

Ideally we see that the candidate is located or willing to relocate to Tokyo.

If the candidate is an ideal fit for SeenThis we can be flexible on this requirement provided they are able to work within Japanese business hours.

SeenThis Japan can under certain criteria sponsor for visastatus.

Application

As we review applications and interview on a continuous basis please apply as soon as possible. We conduct background checks on all SeenThishires to be compliant with our customers and to protect businesscritical information.

If you have any questions please contact Malin Rydbeck Talent Acquisition Specialist at or Patrik Eriksson Technical Project Manager at

We look forward to welcoming you to the SeenThis!