Deskside Support Engineer
Deskside Support Engineer
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2-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide Install Move Add Change (lMAC) BreakFix and end user support activities as required
- Where required provide support for the Manufacturing Shopfloor handhelds laptops and scanner devices
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity
- Coordination for cable patching with Vendors or enable on demand
- Ensure basic Network connectivity (LAN) WiFi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing lab or distribution center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) rugged tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support etc.)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
- Diploma or degree in IT
- Minimum 2 years desk side support services
- Strong Analytic/Troubleshooting Skills
- Strong Communication and customer service skills
- Strong understanding of MS Windows Operating Systems
- Strong working knowledge of MS Office and basic business application
- Basic knowledge of networks telecom and compute/storage
- Advanced knowledge of MacOS & iOS environment & administration
- Advanced understanding of the MacOS imaging & endpoint deployment process
- Basic understanding of policy user certificates and keychains design management and deployment
- Advanced knowledge of mobile device support
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required
- Where required, provide support for the Manufacturing Shopfloor handhelds, laptops, and scanner devices
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity
- Co-ordination for cable patching with Vendors or enable on demand
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing, lab or distribution center IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support, etc.)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
- Diploma or degree in IT
- Minimum 2 years desk side support services
- Strong Analytic/Troubleshooting Skills
- Strong Communication and customer service skills
- Strong understanding of MS Windows Operating Systems
- Strong working knowledge of MS Office and basic business application
- Basic knowledge of networks, telecom, and compute/storage
- Advanced knowledge of MacOS & iOS environment & administration
- Advanced understanding of the MacOS imaging & end-point deployment process
- Basic understanding of policy, user certificates and keychains design, management, and deployment
- Advanced knowledge of mobile device support
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
