Technology Lead - Cloud Architect - GCP

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• KPI WBR/MBR/QBR
  

• Manage and monitor team member performance and calibration
  
• Conduct frequent 1:1s with team members to solicit feedback on process inefficiencies and team related issues
  
• Conduct performance reviews for team members
  
• Own and create performance improvement plans
  
• Communicate changes in vision and strategic vision
  
• Track case handling and time management
  
• Review and improve case handling flow
  
• Create implement and follow up on individual team and site wide action plans and communicate efforts and results
  
• Identify and implement initiatives to improve customer satisfaction case quality efficiency and team productivity share efforts and results with to manage performance and career development of technical support team
  
• Manage responsive relationships to build a productive and highlyretentive team culture
  
• Report weekly according to KPI performance code calls own and prepare content for WBR/MBR/QBR present reports and accommodate schedules for all agents
  

Requirements

• IT / / IT 8
  
• GCP
  
• JavaScript HTML5 CSS / (UI) (UI) Web Web
  
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• Java Python RESTFULL Web API
  
• Unix/Linux
  
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• SQL SQL DB DB
  
• Google Cloud (GCP)
  

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• Degree in IT/Computer Science/related field with 8 years of experience in the IT industry as a support engineer with development experience
  
• Knowledge of application development and deployment on GCP or related cloud platforms
  
• Experience developing and supporting user interface (UI) rich web applications and web service applications using frontend/user interface (UI) technologies such as objectoriented JavaScript and related frameworks typescript HTML5 CSS frameworks etc
  
• Experience with standard web servers and related frameworks
  
• 4 years of experience developing and supporting RESTFULL Web APIs using Java and Python core frameworks
  
• Unix/Linux command and shell scripting experience
  
• Good understanding and experience in database development and support
  
• Good understanding and coding experience in algorithms and data structures
  
• Understanding of system design/scaling
  
• Application testing experience
  
• Basic understanding of network protocols and troubleshooting
  
• Enterprise level product support experience
  
• Experience managing a team
  
• Experience creating status reports and interacting with internal and customer stakeholders
  
• Experience conducting performance reviews and action plans with each and every team member
  
• Experience driving team innovation and productivity improvement
  

• Experience designing DB schemas for SQL and nonSQL DBs
  
• Google Cloud Certified (GCP) A plus
  

• Excellent customer service skills
  
• Excellent written and verbal communication skills in at least two languages: English/Japanese/Chinese/Korean
  
• Strong attention to detail and excellent analytical and problemsolving skills
  
• Excellent presentation skills
  
• Excellent leadership and motivation skills to lead a team to high performance
  

• Short Description: Infrastructure Cloud Architect
  
• Skills /Competencies:
  
• Good understanding and working knowledge of Cloud and Cloud products.
  
• Demonstrate the advantages and specialties of Cloud products, security and various services.
  
• Candidate should be able to understand and explain the presentation slides during the technical sessions to the customers.
  
• Able to translate Japanese to English or English to Japanese
  
• Explain cloud terminologies clearly in a layman term based on knowledge of Cloud platforms and services (AWS, GCP, Azure etc)
  
• Understand the technical requirements regarding Cloud Application development and modernization.
  
• Understand the customer requirement and evaluate the architectural solution provided by the architects.
  
• Has knowledge and understanding of a wide variety of cloud offerings. Demonstrates and applies foundational and required Cloud technical knowledge and understanding to ensure customer project success.
  
• Provide an interface between local Japan teams including internal and external stakeholders and the global delivery teams.
  
• Collaborate with product lead or teams to support in customer specific needs and plan to provide product/functional demonstration at technical level.
  
• Will work under the minimal supervision of the Delivery Manager.
  
• Ensure project team, internal management, and external customers are provided with appropriate, timely, and accurate requirements and expectations.
  
• Respond to technical questions. Also provide consulting services to the cloud customer that may include Data services (LOOKER, Databases) as and when required.
  
• Basic understanding on SQL and No SQL Databases, Fair understanding on SQL queries.
  
• Basic knowledge on Looker/any similar BI platforms.
  
• Basic knowledge of Generative AI and machine learning platform such as Vertex AI.
  
• Support customer in the product/data migration process on a need basis to customer along with the product team support.
  
• Ability to understand the customers goal and provide solutions accordingly by discussing with product teams.
  
• Understand the internal organization policy and process, abide by the guidelines.
  

Requirements

• Essential:
  
• Degree in IT / Computer Science / related discipline with 10+ years of experience in IT industry with development and Infrastructure experience.
  
• Experience in developing and deploying microservices.
  
• Strong knowledge in functional programming, data structures, algorithms, distributed systems and systems architecture.
  
• Experience in Infrastructure as Code method using cloud deployment tools such as Terraform, GitHub Actions
  
• Experience in the Relational Database, No SQL and/or Big Data technologies
  
• Experience with build tools like Maven, Gradle, Git, Jenkins, Cloud Build etc. and entire CI/CD process
  
• Should be able to design, develop, and manage robust, secure, scalable, highly available, and dynamic solutions to drive business objectives.
  
• Experience in application modernization.
  
• Be able to Design and plan a cloud solution architecture. Design for security and compliance.
  
• Be able to manage implementations of cloud architecture and manage and provision the cloud solution infrastructure.
  
• Be able to analyze and optimize technical and business processes and ensure solution and operations reliability.
  
• Google Cloud Platform Certification Professional Cloud Architect (PCA) or other cloud equivalent certification.
  
• Demonstrating excellent communication, presentation, and problem-solving skills.
  
• Japanese Native.
  
• Business level English with technical IT communication skills.
  

• Additional Skills:
  
• Excellent customer interfacing skills.
  
• Strong attention to detail and outstanding analytical and Problem-solving skills.
  
• Nice to have:
  
• Familiarity with GCP IaaS Services & GCP Products
  
• Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
  
• Experience in Performance testing and tuning.
  
• Knowledge on containerization and container orchestration technologies such as Google Kubernetes Engine (GKE)
  
• Experience in managing large scale Windows/Linux environments.
  
• Experience working with a cross-functional, geographically dispersed team and customer base.
  
• Experience in executing the projects in different methodologies (Waterfall, Agile etc)
  
• Experience with various development frameworks like Spring, Struts, Hibernate etc.
  
• Expert in writing Junit tests and debugging code/issues.