Customer Support Team Lead
Customer Support Team Lead
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Job Description
Compensation:
Starting from 7100K JPY Annual Salary RSUs
Your mission:
Develop and build a strong team of efficient CS Agents who provide worldclass support to our customers
Ensure that expectations are clearly set and that members of the Customer Support team are highly engaged & motivated.
Help your team members find their path in Wise and set them up for success while working with your lead to do the same potentially growing into a Senior Team Lead role
Help set and report against weekly monthly and quarterly performance targets communicate key insights and obstacles to the teams and the broader company
Work closely with other Customer Support teams across the world and the Wise product teams to identify ways to improve the customer support experience while reducing customer contacts through product changes
Increase support quality and ensure case resolution promote effectiveness and efficiency within Customer Support as well as collaborate and communicate between varied Wise functions and teams across the globe
Help your team focus on why theyre doing what theyre doing and also make sure they can see how their work helps to bring us closer to our mission
Build the teams culture and set a great example by living our values on a daily basis
This role will give you the opportunity to:
Make an Impact Youll fuel this revolution by setting the standard of exceptional service for our customers. Our CS Agents are the first point of contact for our customers so youll empower them with the tools required for our level of service and youll be there to help them develop along the way. Were all about intellectual curiosity growth and a solutionoriented mindset because after all this isnt just a job to us!
Be Yourself Were looking for Team Leads who have friendly personalities that are fun to work with! We hire smart people and we trust them because were not interested in drama only good Karma!
Work Globally Our customers are all over the world and our team members are just as diverse. Were 5000 Wisers strong with 90 nationalities working in offices from Tampa to Tokyo and several places inbetween. Much like our product we work across borders and teams to take care of our customers because they come first and we make no compromises on that!
- Inspire Teams With your leadership style bright ideas knowledge selfstarting attitude and customer insight youll directly drive innovation and help us make money borderless! Whether youre building growth paths for your team or working with a product team to offer expert insight on a feature whatever the mission we get it done!
Qualifications :
A bit about you:
You hold Japanese citizenship Permanent Residency or Child/Spouse of Japanese Citizen Visa (please note we cannot support some Visas for this role)
Youve got a proven track record as a People Lead in Customer Service or a customerfacing Operations team leading a team of more than 6 people this is a musthave requirement
Youre passionate. About customer experience technology leading people and building teams. These arent just lines on a job description you genuinely enjoy your work
Youre reliable. Youve got the ability to multitask and you take responsibility in challenging situations. You can manage delegate and oversee crossteam projects in a fastpaced environment.
Youre datadriven. You can dive into numbers to support process improvements prioritization and forecasting
Youre a selfstarter. With a proven track record of taking individual ownership and responsibilities beyond your main daily duties youve got a radar for finding areas of improvement and then you get things done
Youre an exceptional communicator. Nothing falls through the cracks with your crossteam communication and listening skills youre a master presenter and youre calm and comfortable when either giving or receiving feedback
Some extra skills that would be awesome:
Any additional languages are always welcome
Additional Information :
Office: Nihonbashi Tokyo
Key Benefits:
Annual salary starting fromJPY (gross)
Restricted Stock Units in a profitable company
Flexible working whether its working from home school plays or life admin we get that flexibility is essential and youre trusted to do the right thing and be responsible
Medical insurance
Annual Medical Checks
Weekly team lunches
A fun work environment with social activities and events
Loads of development opportunities
The opportunity to work with super smart curious people
And much more check out more about our offer here.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
