IT Support
IT Support
Posted on :
09-10-2024
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Job Description
IT Support
Our client a leading automotive company collaborates with the Information Technology Center (ITC) a Japanese team providing IT solutions to manage IT equipment across various business group locations.
Key Responsibilities:
- Serve as a liaison for ITrelated topics within the business group gaining an understanding of each locations operations.
- Coordinate with ITC engineers responsible for the installation replacement and maintenance of IT equipment as well as vendors and business users as necessary.
- Support daily operations and projects within the information systems department of the business group.
- Assist in the deployment replacement and maintenance of both groupstandard and regionspecific devices.
- Gather business requirements for IT and communicate them to ITC defining solutions for implementation and supporting projects.
- Act as the primary coordinator between ITC and business groups facilitating effective deployment.
- Manage infrastructure and incidents by interviewing and investigating userreported issues.
- Escalate unresolved issues to ITC and global support teams.
- Provide onsite support with direct access to hardware.
- Manage IT assets including PCs smartphones printers network switches and WiFi access points.
- Oversee the procurement process from quoting and ordering IT equipment to disposal.
- Maintain physical records of IT equipment status and locations.
- Utilize the groups standard quality management tool to check software versions errors licenses etc. and monitor the status of IT equipment requesting necessary actions from teams.
- Coordinate annual testing of the IT Disaster Recovery Plan (DRP).
- Support the operational needs of the Information Systems Department within the business group.
Qualifications:
MUST
- Over 5 years of practical experience in IT support within a business environment.
- Strong communication skills in Japanese and English both verbal and written.
WANT
- Experience in the automotive or manufacturing industry.
Note: This position is only available for candidates located in Japan and requires fluent Japanese language ability. To sign up on the LeaddMe website for similar job opportunities please visit LeaddMe.
Remote Work :
No
Employment Type
Full Time
Key Skills
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