Customer Care Representative with Macedonian

The Customer Care Representativewill be part of a BPO company which isa global leader in customer experience outsourcing services providing support solutions for companies across various industries.

PURPOSE OF JOB

To provide a professional and efficient customer service function for client projects in line
with client contractual agreements.

RESPONSIBILITIES

Handles to all customers inbound and outbound enquires within given timescales
efficiently and effectively through all channels of communication
Answer all general enquiries from customers
Recognise when a problem or query should be transferred to another department or Tier
Deal with all nonvoice transactions as requested or required.
Enter and retrieve information into local CRM systems
Maintain and update customer and internal information
Supply information in order to provide solutions for customers
Other task required by manager