Customer support executive
Customer support executive
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Customer Support Executive plays a crucial role in the organization being the frontline representatives for addressing customer concerns and ensuring a positive customer experience. They are responsible for providing effective and efficient support to customers contributing to customer satisfaction and ultimately the success of the business.
Key Responsibilities:
- Handle incoming customer inquiries and issues via phone email and chat
- Assist customers in resolving product or servicerelated problems
- Provide accurate valid and complete information by using the right methods/tools
- Follow communication procedures guidelines and policies
- Go the extra mile to engage customers
- Keep records of customer interactions transactions comments and complaints
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep abreast of new company products and services
- Provide feedback on the efficiency of the customer service process
- Inform customers about company policies processes and offerings
- Support team members and contribute to team goals
- Adhere to the companys service principles
Required Qualifications:
- Bachelors degree in business administration marketing or a relevant field
- Proven working experience in customer service or a related field
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Ability to handle stressful situations appropriately
- Proficient in CRM systems and practices
- Calm patient and able to handle complaints and unpleasant customers
- Strong problemsolving skills
- Fluency in and
- Flexibility to work in shifts
- Thorough understanding of the companys products and services
- Positive attitude empathy and willingness to help
- Ability to work in a team environment
customer service,sales targets,communication,complaint handling,problem-solving,time management,teamwork,crm systems,empathy,customer
Employment Type
Full Time
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