Salesforce CPQ Support Specialist L1L2 Enhancements
Salesforce CPQ Support Specialist L1L2 Enhancements
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a talented Salesforce CPQ Support Specialist to provide L1 and L2 support manage enhancements and contribute to ongoing projects. The role involves troubleshooting maintaining workflows and ensuring the seamless operation of Salesforce CPQ functionalities. The ideal candidate thrives in a hybrid work model and collaborates effectively with business teams through tools like Jira Monday.com and ManageEngine.
Key Responsibilities
1. Support and Issue Resolution:
o Provide L1 and L2 support for Salesforce CPQ issues and queries.
o Resolve tickets using ManageEngine (Zoho) while maintaining SLAs.
o Address support requests through business channels such as email Slack and ad hoc communications.
2. Enhancements and Projects:
o Collaborate with business stakeholders to identify and implement CPQ enhancements.
o Track and manage enhancement tasks using Jira and Monday.com.
o Ensure timely delivery of CPQrelated projects and improvements.
3. Hybrid Work Coordination:
o Engage with crossfunctional teams onsite (3 days at Gainsight Hyderabad office).
o Work remotely (2 days) while ensuring consistent productivity and communication.
4. CPQ Configuration and Maintenance:
o Maintain and update Salesforce CPQ configurations as needed.
o Troubleshoot and resolve pricing quoting and configuration issues.
5. Process Optimization:
o Identify recurring issues and propose longterm solutions.
o Contribute to documentation and knowledgesharing initiatives to enhance support efficiency.
Required Skills and Qualifications
Technical Expertise:
o Handson experience with Salesforce CPQ (Configure Price Quote).
o Familiarity with ticketing systems like ManageEngine (Zoho).
o Proficiency in Salesforce administration workflows and troubleshooting.
Project Management Tools:
o Knowledge of tools like Jira and Monday.com for task and project tracking.
Communication Skills:
o Ability to effectively interact with business teams via multiple channels (email Slack etc.).
o Strong verbal and written communication skills.
Work Style:
o Ability to work in a hybrid model and manage onsite and remote work effectively.
o Availability for 3 PM to 11 PM IST work timings.
Preferred Qualifications
Previous experience in a Salesforce CPQ support role.
Salesforce CPQ Certification or Salesforce Administrator Certification.
Knowledge of SaaS business models and CPQ best practices.
Remote Work :
No
Employment Type
Full Time
