Customer Support Agent German Speaking
Customer Support Agent German Speaking
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Deliver technical customer support via voice chat and email promptly
- Ensure an exceptional customer experience
- Document all interactions in a dedicated CRM system
- Act as a key contributor within the internal team and wider department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department
- Proficient verbal and written communication skills in German (C1 level) and English (B2)
- Prior experience in Customer Support and technical support particularly with a help desk or other IT functions
- Ability to undergo a background check
- Strong independent work and remote team collaboration skills
- Proficiency in problemsolving critical thinking and adaptability
- Strong working knowledge of external systems and PCbased Internet and software applications (e.g. internet Microsoft Office)
- Competitive remuneration package based on experience skills and performance
- Permanent contract
- Private health and life insurance
- Weekly rotation of eighthour shifts with colleagues covering line operating hours from Monday to Sunday 9 AM to 11 PM
- Dynamic and creative team with a positive and friendly atmosphere
- Supportive work environment with excellent employee reviews
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Employment Type
Remote
Company Industry
Key Skills
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