German Customer Support Agent
German Customer Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
- Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
- UpperIntermediate German and fluent in English language both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic friendly positive and selfmotivated personality
- Ability to work in team
- Serviceoriented profile and with a focus on problem solving
- Ability to work shift hours adapting fast on change of prioritization
- No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process
- Paid startup training and professional development sessions
- Shifts within the line operating hours 07 AM 11 PM from Monday to Sunday. 40 hours a week
- Hybrid work (performance dependant)l might be considered after initial 3 months of employment
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Teambuilding activities
- Comprehensive medical coverage
- Relocation support available flight and accomodations
- Access to 5000 free courses practice tools and certifications focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
- Enjoy a dynamic supportive work environment with regular celebrations wellness activities and strong team camaraderie
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm providing you with the flexibility to manage your schedule effectively.
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Employment Type
Full Time
Company Industry
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