LG Customer Service Specialist
LG Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Customer Support: Respond to customer inquiries via phone email and chat in a professional and timely manner.
- Issue Resolution: Address and resolve customer complaints and issues related to LG laundry products including washers dryers and accessories.
- Product Knowledge: Maintain an indepth understanding of LG laundry products features and services to provide accurate information and support to customers.
- Order Processing: Assist customers with placing orders tracking shipments and processing returns or exchanges.
- Feedback Management: Collect and document customer feedback and escalate issues to appropriate departments for resolution.
- Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
- Training and Development: Participate in ongoing training to stay updated on product knowledge service protocols and customer service best practices.
- Team Collaboration: Work closely with sales technical support and other departments to ensure a seamless customer experience.
Requirements
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service preferably in the home appliances or electronics industry.
- Strong communication skills both verbal and written.
- Excellent problemsolving abilities and a customercentric attitude.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:
- Work from Home Allowance
- HMO for you and a dependent from Day 1
- 20 Days Annual Leave AND 5 Days Sick Leave
- Government Benefits and 13th Month Pay
- Computer Equipment
- Opportunities for growth
- Competitive Salary
Qualifications: High school diploma or equivalent; associate degree preferred. Previous experience in customer service, preferably in the home appliances or electronics industry. Strong communication skills, both verbal and written. Excellent problem-solving abilities and a customer-centric attitude. Proficiency in Microsoft Office Suite and experience with CRM software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Employment Type
Full Time
