Front Desk Agent - Four Seasons
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Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a worldclass employee experience and company culture.
At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resortlike sanctuary in Kuwaits heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture dazzling art and resortlike spaciousness where striking sculptures seamlessly merge with traditional design. In this enclave of wonder the first and only hotel in Kuwait to receive the prestigious Forbes FiveStar rating youll find soaring rooftop restaurants leisure facilities and the citys largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait) relax in airconditioned cabanas by the infinity pool ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the citys malls and souks within a few minutes drive you can experience all the spoils of the city without spoiling your precious relaxation time.What you will do:
Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services hours of operations key hotel personnel inhouse events directions etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
Resolves guest complaints and find opportunities to recognize and personalize the service experience for all guests
Checks in guest in an efficient and friendly manner using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Checks out guest at end of stay. Ascertains guest satisfaction collects keys posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Utilizes a variety of computer systems to check guests in and out run daily reports and select and block rooms for arriving guests
What you bring
Excellent reading writing and oral proficiency in the English & Arabic languages.
Two years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity and customer service orientation
Guest centricity and understanding the importance of guests preferences.
Ability to work effectively under pressure
Requires attention to detail and problem solving skills
What we offer
Full board shared living accommodation in a high quality wellresourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Transportation to and from work
Free WiFi in accommodation and employee transportation buses
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!
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Employment Type
Full Time
