Technical Operations Support Specialist - Tech Startup

HydroNeo is a fastgrowing international startup focussing on Smart Farming solutions for the Global aquaculture industry. Our vision is to expand our Smart Farm Management System with which we are already the market leader in Thailand to become the HydroNeo Aquaculture Super App for everything farmers and the industry need. We are backed by leading Thai and international investors BOI promoted and team of 20 in Bangkok.

The Technical & Operations Support role is essential for ensuring the smooth operation and technical reliability of our systems. As a key member of our team you will troubleshoot technical issues optimize operational processes and manage inventory to support our innovative solutions. Your expertise will help maintain high standards of customer support streamline operations and contribute to the overall success of our organization.

Tasks

For a role in Technical & Operations Support Specialist at HydroNeo you might find yourself handling a variety of tasks that focus on ensuring smooth operations and providing technical assistance. Heres a general overview of tasks that could be part of the job:

Technical Support

• Troubleshooting: Resolve hardware software or connectivity issues.
• Customer Assistance: Provide support through phone email or chat.
• System Monitoring: Track system performance and address issues proactively.
• Documentation: Update technical guides and FAQs.
• Bug Reporting: Identify and report software bugs.
• Software Updates: Manage and apply updates.

Operations Support

• Process Optimization: Improve operational efficiency.
• Inventory and Stock Management: Track hardware stock and resources.
• Quality Assurance: Ensure product and service standards.
• Training: Train employees and customers on systems.
• Reporting: Prepare performance and support metrics reports.
• Vendor Coordination: Liaise with vendors for parts and services.
• Project Support: Assist with new projects and upgrades.

Requirements

Here are the key requirements for a Technical & Operations Support role at Hydroneo:

Technical Skills

• Proficiency in Relevant Systems: Knowledge of software hardware and networking.
• Troubleshooting Ability: Skilled in diagnosing and resolving technical issues.
• Experience with System Monitoring: Familiar with tools and techniques for system performance tracking.

Experience

• Technical Support Experience: Previous roles in tech support or a similar field.
• Operational Experience: Experience in process optimization inventory management and quality assurance.

Soft Skills

• ProblemSolving: Strong analytical and troubleshooting abilities.
• Communication: Excellent verbal and written skills for interacting with customers and team members.
• Time Management: Ability to prioritize and manage multiple tasks effectively.

Additional Qualifications

• Training Experience: Ability to train others on systems and best practices.
• Reporting Skills: Experience in preparing performance and support metrics reports.
• Vendor Management: Experience coordinating with vendors and thirdparty services.

These requirements ensure that candidates are wellequipped to handle both technical issues and operational tasks effectively.

Benefits

• Meaningful work in an awardwinning startup with the opportunity of creating real impact
• Flexible work environment (e.g. office hours) with a focus on results
• An international work environment
• 10 minutes walk to MRT Samyan station and BTS Silom station

We are seeking a dedicated and skilled individual to join our team as a Technical & Operations Support Specialist at Hydroneo. The ideal candidate will possess strong technical expertise excellent problemsolving abilities and a proactive approach to ensuring smooth operations. If you are passionate about providing exceptional technical support optimizing processes and contributing to the success of a dynamic team we invite you to apply and be a part of our innovative and supportive work environment.