Operations Manager
Operations Manager
Posted on :
15-09-2024
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Job Description
Position: Operations Manager
Location: Riga Latvia (onsite)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Lead and manage a team within the Voice/NonVoice ensuring operational excellence and adherence to quality standards.
- Oversee daytoday operations client relationship management issue resolution and process optimization.
- To enhance team performance utilize extensive experience in Financial Technology BPS Voice/Nonvoice processes.
- Collaborate with crossfunctional teams to drive process improvements and meet client expectations.
- Ensure effective communication within the team and foster a collaborative work environment.
- Prepare and present for weekly/monthly reviews with internal and external stakeholders
REQUIREMENTS:
- Proven 12 years of relevant experience in BPS customer processes.
- MultiGeo experience preferred
- Strong team management and excellent communication skills.
- Strong stakeholder management skills
- Understanding of cryptocurrency is preferred.
- Comfortable working in rotational 24/7 shifts and offs
- Preferred BFSI customer service experience
- Fluency in Dutch Norwegian Swedish Finish or German along with good English is essential.
OFFER:
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Euro
- Fluency in either Dutch Norwegian Swedish Finnish or German along with a good level of English is essential.Minimum 12 years of relevant experience in BPS customer processes.
Remote Work :
No
Employment Type
Full Time
Key Skills
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