Director Of Patient Access Services
Director Of Patient Access Services
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Job Description
At Houston Methodist the Director Patient Access Services position is responsible for the organization direction and leadership for multiple areas of Patient Access Services which include many of the following: scheduling preregistration insurance verification emergency department registration hospital registration inpatient admission financial counseling admission/discharge transfer and bed control process to optimize patient flow. The Director Patient Access Services position is responsible for ensuring optimal revenue cycle performance and outcomes efficient and effective frontend processes and customer satisfaction.
The Director position responsibilities include overseeing the activities of the department staff ensuring quality productivity functional excellence and efficiency to accomplish strategic and operational objectives. In addition this position is accountable for employee engagement adequate staffing levels budget development and compliance staffing decisions such as hiring and terminating employment coaching and counseling employees on work related performance and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
- Directs develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to meet overall objectives in terms of quality service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection scheduling supervision retention and evaluation of employees.
- Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
- Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters rounding on all employees completing performance appraisals conducting new hire feedback sessions coaching/corrective counseling and providing recognition/commendations to achieve desired outcomes.
- Identifies opportunities and takes action to build strategic relationships between ones area and other areas teams departments and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Leverages relationships with external customers to include physicians and physician office staff to enhance communication and patient throughput.
SERVICE ESSENTIAL FUNCTIONS
- activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customerbased satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies per accrediting/ licensing agency and/or department guidelines as applicable.
- Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations using peertopeer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness using teachable moments to improve safety.
- Responsible for employee compliance to policies and procedures and performs associated actions upon noncompliance (i.e. licensure/certification compliance focal point review requirements disaster plan inservices influenza immunization wage and hour standard hours timely termination submission timely timecard approval etc.).
- Develops and utilizes key performance indicators to identify opportunities for improvement and ensure efficient and effective frontend processes.
FINANCE ESSENTIAL FUNCTIONS
- Develops and manages department operational and capital budgets approvals and ongoing maintenance of the department(s) ensuring operation in a costeffective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of costeffectiveness.
- Creates department strategies to achieve financial target and staffing needs through optimizing productivity supply/resource efficiency minimizing incidental overtime and overtime percentage and other areas according to department specifications.
- Creates and implements strategies to ensure optimal revenue cycle performance and outcomes.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or workflow changes to improve department entity or system operations by leading unit projects and/or other department/ systemdirected activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
- Drives change initiatives maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures processes requirements or cultures. Partners effectively with stakeholders as appropriate.
- Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an ongoing basis. Conducts conversations with staff on their development and MDP.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- Bachelors degree in finance accounting or related field
- Masters degree preferred
WORK EXPERIENCE
- Five years of experience in a business office healthcare environment of which three years must have been in a people management role
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially about activities impacting patient or employee safety or security
- Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization
- Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved
- Demonstrates leadership qualities and critical thinking through selfdirection initiative and effective interpersonal skills and oral/written communication skills
- Ability to identify and understand issues problems and opportunities comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences
- Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
- Demonstrates highly effective communication skillsstrong written communications and platform presentation abilities
- Ability to work effectively in a fastpaced environment
- Demonstrates flexibility and adaptability in the workplace
- Capable of leading teams/facilitating groups building consensus and garnering highest confidence in professionalism and work product by senior leadership
- Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
- Proficiency in spreadsheet word processing and presentation software
- Maintains a positive and supportive attitude and demeanor
- Professional handling of exposure to confidential/sensitive information
- Exceptional knowledge in the areas of managed care patient registration scheduling patient access operations and the impact to the revenue cycle
- Financial management skills including the ability to analyze data for operations budgeting auditing and forecasting strategic planning and goal setting
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile:
Houston Methodist West Hospital is committed to leading medicine in West Houston Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety quality service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.
Houston Methodist is an equal opportunity employer inclusive of women minorities disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor priority referral Protected Veterans requested.
Remote Work :
No
Employment Type
Full Time
