Deskside Services Technician
Deskside Services Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
Job Description
Job DescriptionL
The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing diagnosing and maintaining all desktop equipment printers software applications and mobile devices to ensure optimal performance. Support will be performed in person (onsite users) or via telephone/remote control (offsite users).
Key Responsibilities:
- Ensure proper daytoday operation of technology applications and equipment by identifying researching and resolving technical problems.
- Provide deskside assistance to resolve technology issues and provide howto knowledge transfer to end users on a variety of computerrelated issues.
- Perform scheduled moves installations and cancellations as well as other MACrelated tasks.
- Provide quality level II support for users with a high degree of customer satisfaction technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management.
- Utilize ServiceNow for issue tracking ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring followup work and/or calls receive appropriate attention.
- Ensure all tickets are resolved within documented service levels.
- Interact with asset management network services software systems engineering applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
- Assist in developing and documenting improvements to current processes creating/updating KAs and SOPs.
- Possess excellent presentation verbal communication and written skills.
- Provide technology refresh support as needed.
- All other tasks as assigned.
Work Environment:
- This job is performed indoors in an office setting.
- This position requires the ability to move carry push pull and/or lift up to 45 pounds as well as climb under/around desks for cable management.
Required Education Experience & Qualifications:
- AA Degree in related discipline and six (6) years’ experience or High School and seven (7) years’ experience
- Minimum 2 years of experience in a deskside services role supporting end users; troubleshooting and resolving all aspects of computer hardware and software.
- Minimum 2 years of experience supporting Windows 10 and Microsoft Office Suite (Office 2016).
- Strong interpersonal skills required.
- Must be comfortable in a fastpaced dynamic environment and be able to handle multiple tasks simultaneously.
- Must be able to work independently and be selfmotivated.
- Must demonstrate strong oral and written communication skills excellent customer service skills and be able to handle pressure. Ability to communicate orally with customers vendors management and coworkers is crucial.
Desired Skills & Qualifications
- Dell hardware (laptop desktop tablet 2in1) and Apple iPhone experience a plus.
- Experience supporting audio/video and video teleconferencing equipment a plus.
- CompTIA A Certification and/or Microsoft Certified Desktop Support Technician
Employment Type
Full Time
