Service Desk yst
Service Desk yst
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Job Description
Service Desk Analyst
Location: Hyderabad India
Position Description
Empower sellers by providing exceptional support. This includes actively comprehension of the
seller query to understand their needs analyzing relevant data and crafting effective solutions
Work on the ticketing system to view assigned tickets close the tickets by providing timely
responses.
To assist sellers with their queries they should be able to navigate the Google Ads platform and its
functionalities with ease
Should be able to think logically and share insights based on the backend data
Mandatory:
24 years of experience in Customer Support/ Sales with 6 months 1 year experience in Google
Ads as a seller/ Google Ads Support Executive
Strong communication skills including active listening and clear expression (Written & Verbal) clear
comprehension
Logical thinking ability to analyze data to make informed decisions
Ability to build rapport and resolve customer issues efficiently
Bachelor's degree in a technical field providing a strong foundation in problemsolving and
analytical skills
Ability to learn quickly comprehend and work on seller queries
Responsibilities
Check the queue to view new tickets assigned provide timely resolution to all the
assigned tickets escalate if you see a trend in tickets received
Replicate the user facing issue & escalate the issue to L2 level when required
Troubleshoot the query comparing the Google Ads front end with back end data
Take regular process updates from the L2 level
Daily updates to the lead on inflow patterns & Issues raised by users
Desired
Blend of experience in digital advertising customer management and Google ads
campaign management/ optimization
Foster collaboration and alignment with key stakeholders at all levels
Proven ability to deliver results in a dynamic environment while maintaining meticulous
attention to detail
Clearly communicates progress and insights to team management
Driven to develop and optimize tools that empower process improvement
Employment Type
Full Time
