Support Engineer - Microsoft Azure Cloud and Infrastructure
Support Engineer - Microsoft Azure Cloud and Infrastructure
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Job Description
As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess indepth knowledge of Microsoft technologies networking and security protocols along with experience in client interaction and data centre operations.
Position: Support Engineer Azure Cloud & Infrastructure
Industry Type: IT Services & Consulting
Employment Type: Full Time
Role Category: Technical Support
Job Location: Jammu (OnSite)
Education: UG: B. Tech/B.E. in E&C CS IT
Who are we:
RVS iGlobal is a White Label Tech support company providing technical support to midsized and largesized IT businesses around the world 24x7x365. Our customers are generally Tech Providers Managed Service Providers IT Service Providers Cloud Service Providers and SAAS vendors around the globe.
We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York Europe from London to Frankfurt and Asia from Dubai to Singapore. We are accoladed for providing worldclass services to our clients from our Technical Operations center located in London and in India with topnotch infrastructure facilities such as highspeed internet redundant power and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP RHCE or CCNA along with years of professional experience in the industry.
Our flexibility and our understanding of your business are the keys. We don t have our SLAs. Our White Label Service means that we follow your business SLAs standards and procedures to provide seamless and smooth services to the endusers.
Key Responsibilities:
- Microsoft Azure Cloud:
- Manage and troubleshoot Microsoft Azure Cloud services.
- Manage and monitor Azure cloud environments ensuring optimal performance and security
- Deploy and configure virtual machines storage and networking components in Azure.
- Implement and optimize Azure resources for scalability and efficiency.
- Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
- Infrastructure Management:
- Administer Windows servers Domain Controllers and Active Directory.
- Handle Microsoft Exchange 2016 for email services and support.
- Configure and manage inTune for device management.
- Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
- Networking and Security:
- Maintain and troubleshoot TCP/IP DNS and general networkrelated issues.
- Basic understanding of Cisco routers/switches and VoIP.
- Basic understanding of Firewalls/Gateways.
- Implement and manage Cisco VPN solutions.
- Manage shared drive via NTFS permissions
- Monitoring and Reporting:
- Utilize PRTG for network monitoring and proactive issue resolution.
- Monitor and manage shared drives ensuring optimal performance.
- Desktop Support:
- Provide desktop support for endusers resolving hardware and software issues.
- Configure and troubleshoot desktops laptops mobile devices.
Client Interaction:
- Offer telephone support to endusers addressing queries and issues.
- Foster a clientfocused approach to understand and meet user needs.
Data Centre Operations:
- Experience in working in data centres ensuring hardware reliability and uptime.
Requirements
Qualifications:
- Certifications in Microsoft Azure Office 365 and Cisco technologies are a plus.
- Strong knowledge of Azure services including but not limited to Azure Virtual Machines Azure Storage Azure Networking and Azure Security.
- Excellent troubleshooting and problemsolving skills.
- Proven experience in technical support or a related role with a focus on Azure cloud services.
- Strong problemsolving skills and ability to work well under pressure.
- Effective communication skills with the ability to convey technical concepts to both technical and nontechnical audiences.
Soft Skills:
- Excellent communication skills for effective client interaction.
- Ability to work collaboratively in a team and adapt to evolving technologies.
- Proactive and selfmotivated with a keen attention to detail.
Certifications:
- Microsoft Certified: Azure Fundamentals (AZ900) or equivalent.
- Microsoft Certified: Azure Administrator Associate (AZ104) or higher is a plus.
This Support Engineer role offers a dynamic work environment where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.
Reference ID: IT Support Engineer Microsoft Azure Cloud and Infrastructure
Job Type: Fulltime
Benefits
Annual Bonus
Provident Fund
Performance bonuses
Employees State Insurance Corporation
Medical Insurance
Night Allowances
Pick and Drop facilities (Only for Female Staff)
Day outs for Staff
Team Lunches
Maternity/Paternity leaves
Retirement Benefits
National and International tour packages after successful completion of service as per company policies
Paid Time Off
Flexible work schedules and workplace perks like onsite snacks
Flexible working
-Bachelor s Degree in Information Technology (or related technical discipline). -Freshers can be considered and it will be great in case of 1-3 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. -Passion to be a part of a hard-working and winning team. -Willing to work in a 24x7 environment and provide weekend coverage, if needed. -Ability to multitask in a fast-paced environment. -Excellent ability to learn and articulate software-related and technical concepts. -Strong active listening skills and excellent written and oral communication skills. -Excellent Customer Service Orientation. -Strong attention to detail when communicating with customers (verbal & written). -Ability to empathize with customers and convey confidence. -Expertise in working with Microsoft Excel. -Extensive Network knowledge. -Familiarity with Windows Server 2016/2019/2022. -Familiarity with cloud technologies like Office365, Google Suite, and Azure platform.
Employment Type
Full Time
