Technical Customer Support In German - Voiceemailchat
Technical Customer Support In German - Voiceemailchat
Posted on :
13-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Project Industry: Search Engine
Location: Oriente Lisbon
Language Requirement: German Native English (B2)
Salary Package:
- Base Salary: 1100 EUR (* 14 month) 15400 EUR per annum
- Complexity Bonus: 135 EUR (*11 months) 1485 EUR per annum
- Meal Allowance (net): 7.23 EUR per day 190872 EUR per annum
- Transport Allowance: 20 EUR per month 240 EUR per annum
- Possible Gross Annual Income:EUR including base salary complexity bonus meal and transport allowance
- Performance Bonus: 120 EUR per month 1440 EUR per annum
- Health Insurance: Provided since day 1 (free after 6 months)
Schedule:
- Monday to Friday: 08:00 20:00 (Rotational)
- Saturday and Sunday: 08:00 17:00
- Days off: 2 days Rotational
Key Responsibilities:
As a Technical Customer Support Specialist you will:
- Assist users with PreSales General Inquiries and technical support issues via phone email chat social media and messaging channels.
- Adapt communication style to match the brands voice across various channels including social media forums and ecommerce platforms.
- Handle customer complaints effectively escalating when necessary as per documented procedures.
- Respond promptly to customer requests and accurately document case information.
Qualifications:
- Native proficiency in German with formal speech and excellent writing skills.
- Proficiency in English (B2 level).
- Previous experience in technical customer support or a related field preferred.
- Strong communication and empathetic skills.
- Excellent problemsolving abilities and attention to detail.
- Familiarity with communication tools and customer support software.
Joining Options: 9/10
Hiring Process:
- Application review
- Language assessment
- 1 or 2 German interviews with the client
Remote Work :
No
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
