Customer Success Manager
Customer Success Manager
Posted on :
11-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs address any issues and guide them through best practices to achieve their business objectives.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process for new clients ensuring a smooth transition and thorough understanding of our products/services.
- Relationship Management: Build and maintain strong longterm relationships with clients serving as their advocate within our company.
- Customer Support: Address and resolve any client issues or concerns promptly ensuring a high level of customer satisfaction.
- Product Utilization: Provide guidance and recommendations on product features and best practices to help clients achieve their goals.
- Account Growth: Identify opportunities for upselling or crossselling additional products/services that align with the clients needs.
- Feedback Loop: Collect and relay client feedback to relevant teams to drive product improvements and innovations.
- Reporting: Track and report on client metrics satisfaction and success stories to help shape our overall customer strategy.
Qualifications:
- Bachelors degree in Business Marketing or a related field (or equivalent work experience).
- Proven experience in a Customer Success Account Management or similar role.
- Strong understanding of customer relationship management and customer service best practices.
- Excellent communication and interpersonal skills with the ability to manage multiple client relationships effectively.
- Analytical skills to assess client needs and evaluate the impact of solutions.
- Proficiency in CRM software and other relevant tools.
Benefits:
- Health dental and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Professional development opportunities
As a platform committed to connecting top talent with the right roles this job posting is exclusively available through Augment Jobs proprietary job board.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
