Koreai Test Engineer

Role name: Kore.ai Test Engineer (Cyara Python)

Location: Charlotte NC Malvern PA (Onsite)

Duration: 12 Months

Role Description: Provides subject matter expertise in testing bots using Kore.ai across domains (voice web agent assist). Expertise in testing for bots across chat voice and agent assist. Expertise in troubleshooting Kore.ai errors. Expertise in verifying business requirements. Ability to lead technical testing sessions with crossfunctional teams (developers UX designers data analysts product owners) Willingness to provide guidance and support as testers data scientists ux designers are learning this new way of working. Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform. Assistance in creating runbooks and documenting production support guidelines based on experience at other firms. Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests. Participates in design code and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings including those with internal departments. Consults on implementation of knowledge and call summarization features inclusive of Gen AI. Support during production incidents involving the Kore platform and features running on the platform Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot. Other duties as agreed to by both parties Will work in high traffic / realtime Enterprise apps Will be a part of Agile Methodologies Design Patterns and Software Revision Control Systems Will gain experience in scaling applications and database infrastructure Able to lead the team from technical managerial leadership perspective Inspire & motivate teammates and be a crossfunctional gotoperson Implementing proofs of concept prototypes and productiongrade software

Essential Skills: Must have strong expertise in either Python Node.js. Skillset should have the following Cyara testing tool Selenium Unit Testing Using Python. Familiarity with the automation testing tools technologies Performance Load Smoke Integration testing Knowledge of AI NLP ML Chat bots will be an added advantage. Knowledge on Linux / Unix flavors. Experience in Web Services using REST SOAP. Knowledge of different authentication and authorization techniques. Strong knowledge of code documentation and handover. Experience building scalable highavailable missioncritical platforms Exposure to any of the cloud platforms like AWS/GCP/Azure

Desirable Skills: Min 5 yrs hands on Automation Testing tools ike Selenium Cyara Python etc Familiarity with KORE.ai SmartAssist IVR Technologies Java Java Script Python is preferred Good experience on Conversational AI Platform. Exposure to Gen AI and its concepts with conversational AI Products Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform Search Assist Experience on Node Js used for chatbot backend technology Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai

Keywords: Cyara Python AWS Node.js Kore.Ai Conversational AI Chatbot VoiceBot Python Java JavaScript