Technical Support Agent German speaking
Technical Support Agent German speaking
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Telco Access & Circuit Orders: Conduct network checks and ensure site readiness to align with customer orders.
- Component Testing: Perform and document checks to ensure information accuracy and completeness.
- Provisioning Management: Drive tasks and activities to ensure timely requests with local Telco Access providers.
- Escalation Management: Handle exceptions document issues and escalate as necessary to meet customer commitments.
- Customer Interaction: Provide timely updates and resolutions via Phone Email and Ticketing systems.
- Performance Tracking: Deliver weekly summaries to enhance Telco turnaround performance.
- ThirdParty Coordination: Manage track and resolve issues related to ThirdParty Access Providers.
- Technical Coordination: Work with Local Field Technicians Vendors and Telco providers for testing installations and troubleshooting.
- Service Certification: Troubleshoot document and certify endtoend services.
- Support Escalations: Assist Network Field Operations or Customers with site surveys and circuit testing.
Your Profile
- Telecom Experience: Handson experience with Telecommunications especially in Fixed Line processes. Identify the Telco provider and country experience when applying.
- Language Skills: Proficiency in German and English (C1 level).
- Networking Knowledge: Basic understanding of Networking Infrastructure Hubs Switches Routers particularly Layer 1 & 2 devices.
- Task Management: Strong organizational skills with attention to detail ability to follow logical instructions remember tasks and ensure thorough documentation.
- Team Coordination: Capable of working effectively with others to complete tasks.
- Technical Proficiency: Skilled in navigating multiple computer applications.
- International Experience: At least 1 year of experience working in International Telecoms.
What We Offer
- Permanent Contract: Longterm job stability with opportunities for growth.
- Competitive Salary: Rewarding compensation for your skills and experience.
- Private Health & Life Insurance: Comprehensive coverage from your first day.
- Work Schedule: Monday to Friday ensuring a worklife balance.
- Onsite Work Model: Join our team in our Lisbon office.
- Meal Allowance: Meal vouchers/cards to make your workdays more convenient.
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Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
