Operations Manager

We are looking for an experienced and dynamic Operations Manager to take full responsibility for the operations of our rental car fleet. The ideal candidate will have at least 8 years of experience a graduate degree and the ability to independently manage all aspects of fleet operations including purchasing and sourcing vehicles overseeing customer support and interacting with customers. This is a highimpact individual contributor role that requires a strategic thinker with handson operational expertise and a commitment to excellence.

Key Responsibilities:

• Fleet Procurement & Sourcing: Lead the purchasing and sourcing of vehicles negotiating with manufacturers dealerships and private owners to source the best terms and ensure the fleet meets customer demand and quality standards.
  
• Operations Management: Oversee the daily operations of the rental car fleet ensuring efficient vehicle allocation maintenance and availability.
  
• Customer Support: Direct all customers service functions ensuring a seamless and positive experience for clients and addressing any escalated issues promptly and effectively.
  
• Vendor & Supplier Management: Build and maintain strong relationships with vehicle suppliers maintenance providers and other key partners to ensure highquality service and costeffective operations.
  
• Strategic Planning: Develop and execute operational strategies that align with company goals focusing on growth efficiency and customer satisfaction.
  
• Budget Management: Oversee the operations budget ensuring cost control forecasting expenses and identifying areas for financial improvement without sacrificing service quality.
  
• Compliance: Ensure that all operations adhere to local state and federal regulations including safety standards environmental laws and industryspecific requirements.
  
• DataDriven DecisionMaking: Utilize data and key performance indicators (KPIs) to monitor performance identify trends and drive process improvements.
  
• Risk Management: Proactively identify and mitigate risks associated with fleet operations including safety liability and operational disruptions.
  
• Technology Utilization: Implement and manage technology solutions to enhance fleet tracking maintenance scheduling customer support and overall operational efficiency.
  
• Reporting: Prepare and present regular reports to senior management on operational performance fleet status customer feedback and financial metrics.
  

Requirements

• Experience: At least 10 years of experience in operations management with significant experience in the rental car transportation logistics or related industry.
  
• Education: Graduate degree in Business Administration Operations Management Logistics or a related field.
  
• SelfManagement: Strong ability to work independently and take full responsibility for all operational aspects of the fleet.
  
• Procurement Expertise: Experience in purchasing and sourcing vehicles with strong negotiation skills and vendor management experience.
  
• Customer Focus: Demonstrated ability to oversee customer service operations and ensure high levels of customer satisfaction.
  
• Analytical Skills: Strong analytical and problemsolving abilities with a datadriven approach to decisionmaking.
  
• Communication: Excellent communication skills both verbal and written with the ability to interact effectively with senior management staff vendors and customers.
  
• Technology Proficiency: Familiarity with fleet management software ERP systems and other relevant operational tools.
  
• Compliance Knowledge: Indepth understanding of industry regulations safety standards and compliance requirements related to fleet management.
  

About You:

• You will be the smartest and hardest worker in this company in a few months.
  
• You are disciplined. You manage your time and do whatever it takes to get the job done.
  
• You take initiative can train yourself and do not need any supervision.
  
• You already know how to run/manage a successful business.
  
• You accept responsibility for all business operations. You do not make excuses or blame others for lack of success.
  
• You challenge the status quo. You generate moonshot ideas to improve the business.
  
• You create financial models and track performance of all business operations.
  
• You create your own set of KPIs/metrics to measure the success of the business.
  
• You interact directly with customers daily to understand what we should be improving.
  
• You create and track your own project plans/deliverables/milestones.
  
• You have great communication skills and are fluent in English.
  
• You create summarized reports of your progress in daily and weekly updates.
  
• You have experience incorporating technology to optimize workflows.
  

Benefits

• 1500 USD and above monthly gross.
  
• Performancebased bonuses.
  
• Paid time off and holidays.
  
• Opportunities for professional development and career growth.