Service Centre Manager
Service Centre Manager
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Job Description
Job description
Position : Service Centre Manager
Location : Lagos
Job Description :
Minimum 5 years related experience in Electronics Service Centre
Bachelor Degree (BE preferred)
Ability to effectively communicate with people at all levels and from various backgrounds
Receptive to Travel
Resource Management & Project Management experience
Excellent writing skill
Fluent in MS Office & Prior experience of ERP operation.
Fluent in English and local Language.
Team Handling
Responsibility:
Daily Service Operation Handling
Daily Pending complain monitoring (Walkin B2B Dealer & Key Channel)
Daily TAT monitoring
Escalation monitoring and handling
Revenue generation from OOW and AMC.
Technical support for all the products for repair and service.
Stock handling (Customer Unit inhouse stock and spare parts) on weekly basis
Product clearance on Monthly basis.
Training arrangement for Service Centre (CRM/ERP Customer Service & Technical)
SOP implementation of Service Operation.
Spare Part planning and warehousing for service operations across service Centres.
Dealer escalation resolution and issues handling.
Dealer and distributors visiting.
Customer satisfaction and Happy calling
Call Centre management handling.
Oversee the daily operations of service Centres – In line with the company's Vision
Motivate and Engage Service Team to Create a Great Customer Experience
Developing Promotion strategies for OOW & AMC sales
People Management
Timely implementation of Promotions price update and directives from HO.
Provide excellent customer service and support to clients
Prepare detailed reports on service performance and feedback.
Employment Type
Full Time
