Reservations Consultant

Our client is a dynamic womanowned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional personalized service the company is passionate about crafting unforgettable travel experiences throughout Africa. Specializing in the international leisure market it offers a wide selection of competitively priced travel options ensuring that each journey is tailored to the clients unique preferences. With a mission to provide unparalleled adventure and exploration this company takes pride in showcasing Africas beauty and diversity while maintaining the highest standards of service.

Job Type: Fulltime/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Grade 12
• 35 years experience in Reservations
• High attention to detail
• Being able to work extended hours during
• Exceptional multi tasking ability
• Good communication skills
• Working under pressure and team player

Responsibilities

• Booking all activities transportation and tour services provided by the quotation team.
• Verifying confirmations against quotes and tariffs.
• Ensuring timely submission of all supplier invoices for payment and sending proof of payment to relevant suppliers.
• Confirming services submitting invoices for payment and conducting timely checks.
• Checking availability and reserving all requested accommodation properties following up on confirmations.
• Compiling a final itinerary for guests with accurate timings and reference numbers from the information provided by the quotation team.
• Preparing guide itinerary packs and outofpocket money sheets.
• Procuring entrance tickets for tourist activities and arranging refunds for services not rendered due to adverse weather conditions.
• Conducting daily checks on current files 24 hours before services take place ensuring quality control on all bookings.
• Managing WhatsApp group chats for clients on tour and handling ontheground client communications via WhatsApp.
• Booking accommodations for guides/drivers during overland tours and confirming within budgetary constraints.
• Ensuring money sheets are accurately entered into the cash book and disbursed promptly to guides.
• Timely reconciliation of money sheets after tour completion cashing in any leftover funds and submitting the reconciliation.
• Cultivating positive relationships with guides and monitoring their daily operations while attending to our clients needs.
• Providing advice and recommendations to enhance the guest experience whenever possible.
• Sourcing and securing alternatives in the event of availability challenges.
• Creating opportunities for through secondary buying commissions and optional tours.
• Maintaining communication with guides on the ground to ensure smooth ontheground operations.

Remote Work :

No