Senior ITSM Technical Consultant
Senior ITSM Technical Consultant
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7-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Deployment and Implementation: Lead the deployment and implementation of ITSM solutions ensuring they are tailored to meet organizational needs.
- Configuration: Configure ITSM tools to align with established IT processes ensuring optimal performance and usability.
- Integration: Manage integration between ITSM tools and other critical systems ensuring seamless data flow and operational efficiency.
- Troubleshooting: Maintain and troubleshoot ITSM solutions addressing any issues that arise to minimize downtime and improve service delivery.
- Advisory Role: Provide expert advice on ITIL best practices and methodologies guiding teams in the effective use of ITSM processes.
- Training and Support: Develop and deliver training sessions for staff on ITSM tools and processes fostering a culture of continuous improvement.
- Documentation: Create and maintain comprehensive documentation for all ITSM processes and tools ensuring clarity and compliance with standards.
- Collaboration: Work closely with crossfunctional teams to align ITSM strategies with business objectives and improve service delivery.
- Reporting: Generate and analyze reports on ITSM performance metrics using insights to drive improvements in service management.
Requirements
- National Diploma in IT or equivalent.
- ITIL Intermediate Certification is essential.
- ITIL Managers/Expert Certification is advantageous.
- Project Management Certification (PMP PRINCE2 etc.) is desirable.
- Minimum of 10 years of relevant experience in ITSM with a proven track record of successful deployments and integrations.
- Experience in configuring and managing ITSM tools (e.g. ServiceNow BMC Remedy etc.).
- Strong understanding of ITIL framework and IT service management principles.
- Proficiency in configuring ITSM tools and managing integrations.
- Excellent problemsolving skills with a keen attention to detail.
- Strong communication and interpersonal skills capable of working collaboratively with diverse teams.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
Deployment and Implementation: Lead the deployment and implementation of ITSM solutions, ensuring they are tailored to meet organizational needs. Configuration: Configure ITSM tools to align with established IT processes, ensuring optimal performance and usability. Integration: Manage integration between ITSM tools and other critical systems, ensuring seamless data flow and operational efficiency. Troubleshooting: Maintain and troubleshoot ITSM solutions, addressing any issues that arise to minimize downtime and improve service delivery. Advisory Role: Provide expert advice on ITIL best practices and methodologies, guiding teams in the effective use of ITSM processes.
Education
National Diploma in IT or equivalent. ITIL Intermediate Certification is essential. ITIL Managers/Expert Certification is advantageous. Project Management Certification (PMP, PRINCE2, etc.) is desirable. Minimum of 10 years of relevant experience in ITSM, with a proven track record of successful deployments and integrations. Experience in configuring and managing ITSM tools (e.g., ServiceNow, BMC Remedy, etc.).
Employment Type
Full Time
