Technical Customer Support Representative Serbian Speaker

Job Description: Technical Customer Support Representative Serbian Speaker

Are you a native Serbian speaker with a passion for technology and customer service Were offering an exciting opportunity to join our team in a remote position based in Romania providing technical support to Croatianspeaking customers. This is your chance to contribute to a global technology project delivering toptier customer service and technical assistance.

Key Responsibilities:

• Provide technical support to customers via phone email and chat resolving issues related to products services and troubleshooting technical problems.
• Assist customers with inquiries regarding product features setup and configurations.
• Maintain clear communication with customers offering solutions and escalating issues when necessary.
• Stay uptodate with the latest product updates and company policies to provide accurate and efficient support.
• Meet performance goals including response times resolution rates and customer satisfaction metrics.

What We Offer:

• Competitive Compensation Package: Attractive base salary with performance bonuses available after the first three months and the potential for progression as you continue in the role.
• Accommodation Support: For those choosing to relocate to ClujNapoca we offer temporary accommodation or a rental allowance if you prefer your own housing.
• Meal Vouchers: Benefit from daily meal tickets credited directly to your personal meal ticket card.
• Healthcare Coverage: Enjoy comprehensive medical coverage starting from your second month of employment.
• Transportation Support: We fully cover transportation costs from your current location to Romania including flights trains or buses.

What Were Looking For:

• Native or fluent Serbian speaker with excellent communication skills in both spoken and written Croatian.
• Proficiency in English (both written and spoken).
• Previous experience in customer service or technical support is preferred but not essential.
• Strong problemsolving skills and a passion for technology and troubleshooting.
• Ability to work independently in a remote setting and manage time effectively.
• Adaptability to a fastpaced customerfocused environment.

Why Join Us

• Work remotely from anywhere in Romania with the flexibility to create your ideal worklife balance.
• Be part of a dynamic multicultural team with significant opportunities for career growth and professional development.
• Contribute to a highimpact global project where your technical expertise directly enhances the customer experience.

If youre passionate about providing excellent customer support and eager to take on a new technical challenge wed love to hear from you!

Apply today to embark on an exciting career in technical customer support and make a significant impact in the Croatian market.

Remote Work :

No