Client Service ociate

Redefine Client Connections and Champion Global Excellence with a Trailblazing Outsourcing Leader

The outsourcing industry is where collaboration meets innovation and our client is a master at harnessing this synergy. They specialize in providing bespoke outsourcing solutions that not only meet but exceed the expectations of highgrowth companies. By focusing on deep integration and cultural alignment they ensure that their services are not just effective but transformative driving their clients success on a global scale. Our clients commitment to excellence is matched by their dedication to their employees wellbeing offering a work environment where balance fulfillment and career growth are more than just ideals theyre everyday realities. Joining our clients team means becoming part of a dynamic supportive community where your contributions are valued and your career is nurtured to its fullest potential.

As a Client Service Associate you will be the first point of contact for our clients ensuring their needs are met with efficiency and care. You ll join a dynamic global team focused on delivering exceptional service. This role is perfect for someone who thrives in a fastpaced environment and is passionate about resolving client issues seamlessly.

Client Service Mission: Daily Tasks

• Resolve clients daytoday issues seamlessly.
  
• Become the subject matter expert on products and advise clients accordingly.
  
• Support a productive and innovative team across multiple locations.
  
• Analyze client feedback and translate it into actionable improvements.
  
• Document and improve operational processes.
  
• Operate bestinclass customer service software.
  
• Identify inefficiencies and propose solutions for continuous improvement.
  
• Handle daily client communication and resolve issues via chats calls and emails.
  
• Complete service requests efficiently and professionally.
  
• Acquire comprehensive product knowledge and assess reported issues.
  
• Collaborate closely with team members and other departments.
  
• Maintain respect and contribute to a positive team culture.
  

Client Communication:

• Handle daily communication with clients respond promptly to their inquiries and proactively solve emerging issues
  
• Assist clients via chats calls and emails within the set SLAs
  
• Demonstrate a healthy balance of professionalism with empathy and patience
  
• Complete service requests from start to finish including frequent checkins and closing the loop
  
• Solve client issues independently where possible and escalate when necessary
  

Operations: Product/Service Knowledge:

• Acquire a comprehensive understanding of our products and services becoming the subject matter expert
  
• Assess bugs/issues reported by clients create tickets file disputes track and alert other teams to issues
  
• Learn about our tools and how to use and navigate through them
  

Culture and Internal Communication:

• Work closely and collaborate with other teams
  
• Maintain respect for coworkers across all departments
  
• Propose improvements to existing processes
  

Requirements

What You Bring to the Table: Qualifications Needed

• Proficient in spoken and written English
  
• Strong interpersonal and communication skills
  
• Ability to multitask and adapt to a fastpaced working environment
  
• Driven proactive curious and a fast learner
  
• Team player who integrates well into team culture
  
• Works well under pressure
  
• Comfortable and enthusiastic about technology and banking
  

Benefits

Why Youll Love Working Here: Benefits

• Comprehensive HMO coverage
  
• Competitive compensation package
  
• Prime office location in Makati City
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• 20 annual leaves for personal use
  
• Engaging employee activities
  
• Mentorship and exposure to global leadership
  
• Upskilling opportunities through Emapta Academy
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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