Virtual Receptionist Veterinary Clinic OnsiteWFH

• Answer and manage incoming calls in a professional and courteous manner.
  
• Respond to customer inquiries via phone email and chat providing accurate information and resolving issues promptly.
  
• Schedule appointments meetings and calls for clients and team members.
  
• Maintain and update customer records in the CRM system.
  
• Assist with administrative tasks such as data entry document management and report generation.
  
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
  
• Collaborate with team members to ensure seamless customer service and efficient operations.
  
• Monitor and manage social media channels responding to customer inquiries and comments.
  
• Stay updated on company products services and policies to provide accurate information to customers.
  
• Perform other duties as assigned to support the overall operations of the company.
  

Requirements

• High school diploma or equivalent; additional qualifications in customer service or administration are a plus.
  
• Proven experience as a receptionist customer service representative or in a similar role.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal skills with the ability to build rapport with customers and team members.
  
• Proficient in using CRM software Microsoft Office Suite and other relevant tools.
  
• Ability to multitask prioritize and manage time effectively.
  
• Strong problemsolving skills and attention to detail.
  
• Ability to work independently and remotely with minimal supervision.
  
• Reliable internet connection and a quiet work environment for handling calls and customer interactions.