Track team progress and follow up completion of tasks as needed. Assist team in identifying and addressing bottlenecks or roadblocks that can impede their progress.
Review board prior to end of day to ensure there is enough actionable work for the Global Delivery Center (GDC) team members working on the morning shift. Work with TCs and role leads to push or free up work as needed.
Champion adherence to board standards and processes
Governance and Operations
Track sprint metrics and generate insights on whats working well or what can be improved.
Assist in data gathering and report creation
Collaborate with other Technical Delivery Managers to share knowledge and best practices and to improve the process.
Project Management
Serve as the project manager on identified projects (e.g. ESS upgrades tech adoption) as needed.
Plan and manage release consumption of ongoing clients.
The Requirements
A minimum of 5 years experience in project management.
Experience in Agile project management is preferred but not required.
Experience on projects involving the application of technology to solve human resource needs such as: benefits administration HR selfservice (IVR web etc.) HR systems integration HR shared services or HRIS/payroll preferred.
Ability to work on virtual teams with members from different geographic areas
Demonstrable time management and project organizational skills.
Strong communication skills required both verbal and written including ability to create and maintain documentation
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