This is a remote position.
Job Overview:
The Student Services Officer plays a crucial role in providing comprehensive support services to students fostering a positive and inclusive campus environment and ensuring students overall wellbeing and success. This position involves collaborating with various campus departments faculty and staff to address students needs and concerns effectively.
Job Description:
Receive and process student enquiries through the various Skills Generation Administration platforms.
Conduct enrolment and administration activities in compliance with ASQA and State government education and training Departmental guidelines.
Conduct enrollments and administration as requested which increases or creates opportunities for Skills Generation to increase its sales.
Undertake various administrative tasks relevant to enrollments and RTO administration including documentation creation and control.
Undertake the Skills Generation Assessment Review Process.
Maintain and securely keep accurate enrolment and administration records.
Support training partners through effective communications and high level customer service focus as required.
Build Skills Generation brand and reputation by maintaining a professional image including on all social media.
Attend meetings as required.
Requirements
- Bachelors degree in education counseling student affairs or a related field
- 2 Years of relevant experience
- Ability to convert student enquiries and develop sustainable relationships that increases Skills Generation s profitable business opportunities
- High level of organisational and time management skills
- High level of written and verbal communication skills including the ability to resolve conflict situations
- Strong computer literacy skills including the Microsoft Office and Google applications
- Experience with aXcelerate Student Convert and/or Cloud Assess would be highly regarded
Benefits
Permanent Workfromhome setup
Companyprovided equipment
Secondary WiFi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
WorkLife Balance
Active employee engagements physically such as Christmas Party & Team Building and virtual events such as townhall with prizes.